2008 Ford Super Duty F-350

Alan Roehrich · 07-07-2009, 09:32 PM

First you have to tell us what they say is actually wrong with the engine.

Z28-69 · 07-07-2009, 09:45 PM

Truck started smoking, checked oil level was high. Was not anti freeze....it was fuel in oil. Oil level went way high. Oil ended up in the turbo's which ended up in the exhaust. Engine still runs NO codes came up, no engine lights. Just oil getting into exhaust which is causing smoke. They say it needs new motor, two new turbo's because oil got into them, and exhaust system because oil got into that. The exhaust system through Ford is $4600.00 alone.

Z28-69 · 07-07-2009, 09:51 PM

Sorry....They will not say whats wrong with the motor. We ask and know one gives answer. Guy here on Class Racer looked up Vin for me through his dealership and his service manager says it is already in the system as no warranty. Tried to get the Fords reps name and number and dealer says they cant give that number out. How convient!????

Alan Roehrich · 07-08-2009, 06:41 AM

Quote:

Originally Posted by Z28-69

Sorry....They will not say whats wrong with the motor. We ask and know one gives answer. Guy here on Class Racer looked up Vin for me through his dealership and his service manager says it is already in the system as no warranty. Tried to get the Fords reps name and number and dealer says they cant give that number out. How convient!????

They have to give you an answer as to what is wrong with the engine. Look at my post above, concerning the Magnuson-Moss warranty act. Find yourself a copy and print it off. It is the current law. They also have to give you the name of the zone representative and his contact information.

You want to know the easiest way to get their attention? Call your favorite local television station, and talk to their consumer affairs reporter. The absolute last thing a car dealer wants these days is a television news crew on their lot with a pissed off customer. They can't afford bad publicity. Just having the reporter call the dealership and inquire will usually change their tune dramatically.

treessavoy · 07-08-2009, 11:55 AM

Quote:

Originally Posted by Alan Roehrich

They have to give you an answer as to what is wrong with the engine. Look at my post above, concerning the Magnuson-Moss warranty act. Find yourself a copy and print it off. It is the current law. They also have to give you the name of the zone representative and his contact information.

You want to know the easiest way to get their attention? Call your favorite local television station, and talk to their consumer affairs reporter. The absolute last thing a car dealer wants these days is a television news crew on their lot with a pissed off customer. They can't afford bad publicity. Just having the reporter call the dealership and inquire will usually change their tune dramatically.

Exactly!

Since they seem to want to play hard ball you need to utilize every tool in the box...there's too much at stake.

magnumv8 · 07-08-2009, 06:47 PM

I did some checking and your issue with "making oil" apparently is something of a common issue with the new 6.4....if caught soon enough not much engine damage will be done before it's too late....fuel dilution of the oil is causing rapid wear of the cylinder walls and bearings (lots of aluminum and iron etc....in the oil analysis....like the 6.0, Ford is doing everything they can to NOT cover this under warranty even if all service is done correctly(they have to fight International for reimbursement)....to diagnose where the fuel is leaking from this is what a Ford diesel tech says is the procedure they do at his dealership...they remove the valve covers and bring the rpm up and check the injectors and internal fuel lines for leaks...if none are found the only thing left is the high pressure fuel pump, which from what I am told requires the cab to be lifted to service.....the reason they won't tell you what the problem is,is probably because they never did these tests because of the labor involved....a flat rate tech won't make any money doing it and the service department won't get warranty reimbursement for it either....

it sounds like they tried to get you to "bite" on the engine replacement so everything would be new and they would not have you coming back every week with issues they would have to deal with, plus make a profit too....

do what Alan and the guys are telling you and also contact the State Attorney General's office and file a complaint against the dealership and Ford....the "blacklisting" of your vehicle for no warranty service won't allow another dealership to really give you any help until you start kicking some of these people in the n*ts......

D L Rambo....

Z28-69 · 07-08-2009, 07:12 PM

Thanks magnum and too all the other guys here that have posted some really valuable information. We have the truck back at home, and in a five mile trip home the trucks oil level went above where it should be by about 1/2 inch. Want to take to another dealer but yes they flagged it, so they are kind of tied too. I understand! We already figured out that this is not an easy motor replacement, (remove the cab) so we figure dealer/tech was not going above and beyond and if they do and Ford dont pay them for their time....I understand that too. Nobody should work for free. Dont know if it's true or not but yes I did hear Ford and International are having pissing matches. Not really our problem but guess i'm in the middle. I caught it quick enough I think that I really don't think that there is damage. I think if the injector or injectors get fixed it should be good. Am I thinking right? If oil got into the turbos for short time would that ruin them? I understand that in order for Ford to want to warranty new motor for another 100k they want everything replaced, but to me It's a waist. Just fix the injector. I believe it happened in matter of miles not days.

Phillip marvetz · 07-07-2009, 09:52 PM

Take your truck to another dealer, The one your at is trying to SCREW you.

Philip Saran · 07-07-2009, 11:02 PM

There should be a Ford zone office in your city.
Try contacting them and see where that goes.

I have a 2004 F350 4x4 diesel and at 81K it poped a headgasket and
when pulled apart they found cyclinder wall damage in 4 cyclinders
and the 100K warranty replaced the motor. I then went out and bought
another 100K warranty that covers more stuff.

I don't know what is going on with Ford, I have a buddy who went to
look at a F450 truck for his business and found out they no longer offer
it with a stick shift only auto trans.

07-07-2009, 09:32 PM	#1
Alan Roehrich Veteran Member Join Date: May 2006 Location: Murfreesboro TN Posts: 5,116 Likes: 1,573 Liked 1,830 Times in 415 Posts	Re: 2008 Ford Super Duty F-350 First you have to tell us what they say is actually wrong with the engine. __________________ Alan Roehrich 212A G/S

07-07-2009, 09:45 PM	#2
Z28-69 Junior Member Join Date: Dec 2007 Location: Grand Rapids MI Posts: 66 Likes: 0 Liked 0 Times in 0 Posts	Re: 2008 Ford Super Duty F-350 Truck started smoking, checked oil level was high. Was not anti freeze....it was fuel in oil. Oil level went way high. Oil ended up in the turbo's which ended up in the exhaust. Engine still runs NO codes came up, no engine lights. Just oil getting into exhaust which is causing smoke. They say it needs new motor, two new turbo's because oil got into them, and exhaust system because oil got into that. The exhaust system through Ford is $4600.00 alone.

07-07-2009, 09:51 PM	#3
Z28-69 Junior Member Join Date: Dec 2007 Location: Grand Rapids MI Posts: 66 Likes: 0 Liked 0 Times in 0 Posts	Re: 2008 Ford Super Duty F-350 Sorry....They will not say whats wrong with the motor. We ask and know one gives answer. Guy here on Class Racer looked up Vin for me through his dealership and his service manager says it is already in the system as no warranty. Tried to get the Fords reps name and number and dealer says they cant give that number out. How convient!????

07-08-2009, 06:47 PM	#6
magnumv8 Member Join Date: Feb 2009 Location: Coraopolis, Pa. Posts: 172 Likes: 0 Liked 0 Times in 0 Posts	Re: 2008 Ford Super Duty F-350 I did some checking and your issue with "making oil" apparently is something of a common issue with the new 6.4....if caught soon enough not much engine damage will be done before it's too late....fuel dilution of the oil is causing rapid wear of the cylinder walls and bearings (lots of aluminum and iron etc....in the oil analysis....like the 6.0, Ford is doing everything they can to NOT cover this under warranty even if all service is done correctly(they have to fight International for reimbursement)....to diagnose where the fuel is leaking from this is what a Ford diesel tech says is the procedure they do at his dealership...they remove the valve covers and bring the rpm up and check the injectors and internal fuel lines for leaks...if none are found the only thing left is the high pressure fuel pump, which from what I am told requires the cab to be lifted to service.....the reason they won't tell you what the problem is,is probably because they never did these tests because of the labor involved....a flat rate tech won't make any money doing it and the service department won't get warranty reimbursement for it either.... it sounds like they tried to get you to "bite" on the engine replacement so everything would be new and they would not have you coming back every week with issues they would have to deal with, plus make a profit too.... do what Alan and the guys are telling you and also contact the State Attorney General's office and file a complaint against the dealership and Ford....the "blacklisting" of your vehicle for no warranty service won't allow another dealership to really give you any help until you start kicking some of these people in the n*ts...... D L Rambo....

07-08-2009, 07:12 PM	#7
Z28-69 Junior Member Join Date: Dec 2007 Location: Grand Rapids MI Posts: 66 Likes: 0 Liked 0 Times in 0 Posts	Re: 2008 Ford Super Duty F-350 Thanks magnum and too all the other guys here that have posted some really valuable information. We have the truck back at home, and in a five mile trip home the trucks oil level went above where it should be by about 1/2 inch. Want to take to another dealer but yes they flagged it, so they are kind of tied too. I understand! We already figured out that this is not an easy motor replacement, (remove the cab) so we figure dealer/tech was not going above and beyond and if they do and Ford dont pay them for their time....I understand that too. Nobody should work for free. Dont know if it's true or not but yes I did hear Ford and International are having pissing matches. Not really our problem but guess i'm in the middle. I caught it quick enough I think that I really don't think that there is damage. I think if the injector or injectors get fixed it should be good. Am I thinking right? If oil got into the turbos for short time would that ruin them? I understand that in order for Ford to want to warranty new motor for another 100k they want everything replaced, but to me It's a waist. Just fix the injector. I believe it happened in matter of miles not days.

07-07-2009, 09:52 PM	#8
Phillip marvetz Senior Member Join Date: Oct 2008 Location: Lynden ,WA Posts: 820 Likes: 0 Liked 3 Times in 3 Posts	Re: 2008 Ford Super Duty F-350 Take your truck to another dealer, The one your at is trying to SCREW you.

07-07-2009, 11:02 PM	#9
Philip Saran Senior Member Join Date: Oct 2006 Location: Parker, CO. Posts: 728 Likes: 165 Liked 14 Times in 11 Posts	Re: 2008 Ford Super Duty F-350 There should be a Ford zone office in your city. Try contacting them and see where that goes. I have a 2004 F350 4x4 diesel and at 81K it poped a headgasket and when pulled apart they found cyclinder wall damage in 4 cyclinders and the 100K warranty replaced the motor. I then went out and bought another 100K warranty that covers more stuff. I don't know what is going on with Ford, I have a buddy who went to look at a F450 truck for his business and found out they no longer offer it with a stick shift only auto trans. __________________ Phil Saran Parker, Colorado