2008 Ford Super Duty F-350

[Alan Roehrich]

Originally Posted by Z28-69

Sorry....They will not say whats wrong with the motor. We ask and know one gives answer. Guy here on Class Racer looked up Vin for me through his dealership and his service manager says it is already in the system as no warranty. Tried to get the Fords reps name and number and dealer says they cant give that number out. How convient!????

They have to give you an answer as to what is wrong with the engine. Look at my post above, concerning the Magnuson-Moss warranty act. Find yourself a copy and print it off. It is the current law. They also have to give you the name of the zone representative and his contact information.

You want to know the easiest way to get their attention? Call your favorite local television station, and talk to their consumer affairs reporter. The absolute last thing a car dealer wants these days is a television news crew on their lot with a pissed off customer. They can't afford bad publicity. Just having the reporter call the dealership and inquire will usually change their tune dramatically.

[treessavoy]

Originally Posted by Alan Roehrich

They have to give you an answer as to what is wrong with the engine. Look at my post above, concerning the Magnuson-Moss warranty act. Find yourself a copy and print it off. It is the current law. They also have to give you the name of the zone representative and his contact information.

You want to know the easiest way to get their attention? Call your favorite local television station, and talk to their consumer affairs reporter. The absolute last thing a car dealer wants these days is a television news crew on their lot with a pissed off customer. They can't afford bad publicity. Just having the reporter call the dealership and inquire will usually change their tune dramatically.

Exactly!

Since they seem to want to play hard ball you need to utilize every tool in the box...there's too much at stake.

[magnumv8]

I did some checking and your issue with "making oil" apparently is something of a common issue with the new 6.4....if caught soon enough not much engine damage will be done before it's too late....fuel dilution of the oil is causing rapid wear of the cylinder walls and bearings (lots of aluminum and iron etc....in the oil analysis....like the 6.0, Ford is doing everything they can to NOT cover this under warranty even if all service is done correctly(they have to fight International for reimbursement)....to diagnose where the fuel is leaking from this is what a Ford diesel tech says is the procedure they do at his dealership...they remove the valve covers and bring the rpm up and check the injectors and internal fuel lines for leaks...if none are found the only thing left is the high pressure fuel pump, which from what I am told requires the cab to be lifted to service.....the reason they won't tell you what the problem is,is probably because they never did these tests because of the labor involved....a flat rate tech won't make any money doing it and the service department won't get warranty reimbursement for it either....

it sounds like they tried to get you to "bite" on the engine replacement so everything would be new and they would not have you coming back every week with issues they would have to deal with, plus make a profit too....

do what Alan and the guys are telling you and also contact the State Attorney General's office and file a complaint against the dealership and Ford....the "blacklisting" of your vehicle for no warranty service won't allow another dealership to really give you any help until you start kicking some of these people in the n*ts......


D L Rambo....

[Z28-69]

Thanks magnum and too all the other guys here that have posted some really valuable information. We have the truck back at home, and in a five mile trip home the trucks oil level went above where it should be by about 1/2 inch. Want to take to another dealer but yes they flagged it, so they are kind of tied too. I understand! We already figured out that this is not an easy motor replacement, (remove the cab) so we figure dealer/tech was not going above and beyond and if they do and Ford dont pay them for their time....I understand that too. Nobody should work for free. Dont know if it's true or not but yes I did hear Ford and International are having pissing matches. Not really our problem but guess i'm in the middle. I caught it quick enough I think that I really don't think that there is damage. I think if the injector or injectors get fixed it should be good. Am I thinking right? If oil got into the turbos for short time would that ruin them? I understand that in order for Ford to want to warranty new motor for another 100k they want everything replaced, but to me It's a waist. Just fix the injector. I believe it happened in matter of miles not days.

[partsbob67]

this is bs. ford pays for diesel warranty work. justy because these techs are lazy is a load of crap also. get hold of ford customer service and get some satisfaction. not your fault the truck broke down.

[Z28-69]

Originally Posted by partsbob67

this is bs. ford pays for diesel warranty work. justy because these techs are lazy is a load of crap also. get hold of ford customer service and get some satisfaction. not your fault the truck broke down.

What I meant was that if dealer goes and does all the work and then Ford rejects the waranty. This is not the only truck locally that is going through this. There is many I am finding out....and Ford has not been covering them. So this is probably going to get ugly! I'll keep you guys informed as to the out come.

[keith ohanesian]

Weather you fix your truck or not you now have no warranty... That's crazy. You have to do what the other people have said. Contact a lawyer and the state attorney. Ford should and will fix this truck You do have fuel leaking into the motor and it sounds like it is an internal leak not an injector. If fuel is coming out your exhaust I would say it is an injector. I have a 6.0.. Knock on wood I popped the head gaskets one time in 130,000 miles. Ford also took care of that. As long as you have had no programmer on the truck since new they have to cover it! You should also send out your own oil sample. There is a forum (diesel garage) on here these guys send out there oil all the time. But for yourself you need to know what is going on. You don't know what truck these scum bags got the oil from...... This forum the diesel Garage is great, there are a lot of techs that are on it and they will give you the right ways to go about these problems you have.. dieselgarage.com... These trucks are very hard and expensive to work on!