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#1 |
Member
Join Date: Jul 2002
Posts: 410
Likes: 1
Liked 341 Times in 67 Posts
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I bought a grid from Summit about a month ago. It had a problem after the first race. I contacted MSD. After a half hour on the phone they told me that it was defective and to send it back. They would look at it and get it repaired in maybe 20 working days.
At this point I am not happy. I just spent $1500 for an ignition box that lasted one race and you want a month to fix it?? Well that is the best they can do. Next day I call Summit to vent my frustration. After about a minute on the phone they say a new box is on the way and a call tag for the old box is too. 24 hours later the replacement is on my doorstep no charge. This is great customer service! Thank you Summit. You still know how to take care of your customers. |
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#2 |
Junior Member
Join Date: Aug 2007
Posts: 90
Likes: 0
Liked 48 Times in 13 Posts
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Those guys are awesome. They get alot of my business happily.
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#3 |
Member
Join Date: Nov 2016
Location: Indianola Washington
Posts: 401
Likes: 0
Liked 453 Times in 146 Posts
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I could not agree more. Now if they would ONLY allow you to click on that Cookie pop up that covers up a 1/3 of my smart
phone screen with a " No Thanks " button, I would be happy again with Summit. I don't know about anybody else But I don't want to spend the $$ to have an attorney review their Cookies agreement that's written by their Attorneys. Steve TeeterStk/SS 620 |
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