MSD repair contact number (good one)

RJ Sledge · 06-01-2021, 08:34 PM

Sent them a 7al3 over a month ago, ups delivered it, now I cannot get them to answer the phone to check progress, 888-258-3858.

I have been on hold for an hour and no body there. Plus there “Elevator music” Sucks.

If anybody has a more direct line I’d appreciate it.

Shame racers don’t have more choices when it comes to Ignition products.

Sucks.....
Thanks
RJ

mschafer · 06-01-2021, 09:33 PM

I talked to MSD Tech today, on hold 15 min., number I called was 915-857-5200

Hacksaw · 06-01-2021, 09:47 PM

Don't ever send anything to MSD unless you first call them and get a RMA number. If you did not get a return merchandise number than your item is in limbo.

RJ Sledge · 06-01-2021, 11:24 PM

Thanks for the phone number, I'll try again in the morning.

I got an RMA #, sent the box by UPS, 3 weeks later my local UPS buddy calls me and says the box was refused. Double check the address on the box and its the correct one "dock 14" is the repair outlet and they returned it.
Sent it back out and called them and they confirmed they had it this time and now 3 weeks later nothing.

Been buying their stuff with very little issue since 1980.

RJ

203w Kip Rhoton · 06-02-2021, 07:05 AM

RJ I run the trailer at national events that MSD works off of. If you send me RMA I will check on it for you.

203w Kip Rhoton · 06-02-2021, 11:07 AM

RJ I found out about your 7AL. Customer service should be contacting you today to tell you the cost of the repair. They have already diagnosed it and just need your approval to ship it out.Sorry you had problems getting a hold of someone their customer service department is bombarded right now.

RJ Sledge · 06-02-2021, 11:38 AM

Thanks Kip, I got a call from MSD just now, left me a message stating what you said. Number was 270-782-2900, called back and still waiting for a “human voice”. LOL
Thanks again maybe get it handled today.

RJ

partsmonsta · 01-15-2025, 11:24 PM

I too have an ignition box at MSD, got there on 12.21.24.
Can't get thru via customer service.

Kip; Can you check on it please? STEVEN YOUNG. It is an MSD 6SC, the old ones that you could plug directly into the chrysler ECU.

CMcAllister · 01-16-2025, 03:55 AM

Hate to say it, but it's true, in my experience anyway. This has become the norm.

Holley, or whomever is in charge there, has screwed up any number of great companies they've gobbled up.

RJ Sledge · 01-16-2025, 09:53 AM

Very true, unfortunately it has become the norm, I have been waiting for months on an order of QF Carburetor?s, said if I was waiting I was doing the right thing??.

I feel bad for the people that still depend on their jobs there.

What a poor way to run a business or is it on purpose???

RJ

06-01-2021, 08:34 PM	#1
RJ Sledge Senior Member Join Date: Jun 2007 Posts: 783 Likes: 497 Liked 288 Times in 90 Posts	MSD repair contact number (good one) Sent them a 7al3 over a month ago, ups delivered it, now I cannot get them to answer the phone to check progress, 888-258-3858. I have been on hold for an hour and no body there. Plus there “Elevator music” Sucks. If anybody has a more direct line I’d appreciate it. Shame racers don’t have more choices when it comes to Ignition products. Sucks..... Thanks RJ

06-01-2021, 09:33 PM	#2
mschafer Junior Member Join Date: Oct 2014 Posts: 44 Likes: 0 Liked 13 Times in 9 Posts	Re: MSD repair contact number (good one) I talked to MSD Tech today, on hold 15 min., number I called was 915-857-5200

06-01-2021, 09:47 PM	#3
Hacksaw Senior Member Join Date: Sep 2016 Posts: 881 Likes: 206 Liked 309 Times in 173 Posts	Re: MSD repair contact number (good one) Don't ever send anything to MSD unless you first call them and get a RMA number. If you did not get a return merchandise number than your item is in limbo.

06-01-2021, 11:24 PM	#4
RJ Sledge Senior Member Join Date: Jun 2007 Posts: 783 Likes: 497 Liked 288 Times in 90 Posts	Re: MSD repair contact number (good one) Thanks for the phone number, I'll try again in the morning. I got an RMA #, sent the box by UPS, 3 weeks later my local UPS buddy calls me and says the box was refused. Double check the address on the box and its the correct one "dock 14" is the repair outlet and they returned it. Sent it back out and called them and they confirmed they had it this time and now 3 weeks later nothing. Been buying their stuff with very little issue since 1980. RJ

06-02-2021, 07:05 AM	#5
203w Kip Rhoton Junior Member Join Date: Feb 2014 Posts: 19 Likes: 6 Liked 28 Times in 7 Posts	Re: MSD repair contact number (good one) RJ I run the trailer at national events that MSD works off of. If you send me RMA I will check on it for you.

06-02-2021, 11:07 AM	#6
203w Kip Rhoton Junior Member Join Date: Feb 2014 Posts: 19 Likes: 6 Liked 28 Times in 7 Posts	Re: MSD repair contact number (good one) RJ I found out about your 7AL. Customer service should be contacting you today to tell you the cost of the repair. They have already diagnosed it and just need your approval to ship it out.Sorry you had problems getting a hold of someone their customer service department is bombarded right now.

06-02-2021, 11:38 AM	#7
RJ Sledge Senior Member Join Date: Jun 2007 Posts: 783 Likes: 497 Liked 288 Times in 90 Posts	Re: MSD repair contact number (good one) Thanks Kip, I got a call from MSD just now, left me a message stating what you said. Number was 270-782-2900, called back and still waiting for a “human voice”. LOL Thanks again maybe get it handled today. RJ

01-15-2025, 11:24 PM	#8
partsmonsta Junior Member Join Date: Jan 2025 Posts: 2 Likes: 0 Liked 0 Times in 0 Posts	Re: MSD repair contact number (good one) I too have an ignition box at MSD, got there on 12.21.24. Can't get thru via customer service. Kip; Can you check on it please? STEVEN YOUNG. It is an MSD 6SC, the old ones that you could plug directly into the chrysler ECU.

01-16-2025, 03:55 AM	#9
CMcAllister Senior Member Join Date: Sep 2006 Location: Fulton County, PA Posts: 613 Likes: 16 Liked 917 Times in 257 Posts	Re: MSD repair contact number (good one) Hate to say it, but it's true, in my experience anyway. This has become the norm. Holley, or whomever is in charge there, has screwed up any number of great companies they've gobbled up.

01-16-2025, 09:53 AM	#10
RJ Sledge Senior Member Join Date: Jun 2007 Posts: 783 Likes: 497 Liked 288 Times in 90 Posts	Re: MSD repair contact number (good one) Very true, unfortunately it has become the norm, I have been waiting for months on an order of QF Carburetor?s, said if I was waiting I was doing the right thing??. I feel bad for the people that still depend on their jobs there. What a poor way to run a business or is it on purpose??? RJ