Careful Making Online Reservations at Holiday Inn

Don Turk · 07-29-2017, 11:42 AM

Interesting thing happened with my hotel reservations for the St Louis Divisional this year. I had rooms reserved at the Holiday Inn express in Troy Illinois for the up coming LODRS race in St Louis. I reserved the rooms over the internet. When the race was cancelled I immediately canceled the rooms via the internet. Got my cancellation notice via Email . Noticed few days later that the full amount of the rooms were charged to my credit card. I called and was told I reserved the rooms at a advance purchase rate which means whether I show up or not the room is charged to me. Buyer Beware I guess read the fine print etc.. I will tell you it must have been ultra fine print as I sure missed it. I guess I have stayed the last time at a Holiday Inn property. Just want to make sure everyone knows to be careful and not fooled by this. I asked the lady if there was some big corporate exec who thought this was the coolest GOTCHA idea ever I could speak with. You know how that went LOL Holiday Inn See Ya . Worse part is they have great hotels and staffs
I followed up with a email to their customer care department. Got a fast Auto Response saying we will be back to you in 48 hours. Well it has been a week almost LOL

07-29-2017, 11:42 AM	#1
Don Turk Junior Member Join Date: May 2006 Location: Indiana Posts: 90 Likes: 31 Liked 51 Times in 12 Posts	Careful Making Online Reservations at Holiday Inn Interesting thing happened with my hotel reservations for the St Louis Divisional this year. I had rooms reserved at the Holiday Inn express in Troy Illinois for the up coming LODRS race in St Louis. I reserved the rooms over the internet. When the race was cancelled I immediately canceled the rooms via the internet. Got my cancellation notice via Email . Noticed few days later that the full amount of the rooms were charged to my credit card. I called and was told I reserved the rooms at a advance purchase rate which means whether I show up or not the room is charged to me. Buyer Beware I guess read the fine print etc.. I will tell you it must have been ultra fine print as I sure missed it. I guess I have stayed the last time at a Holiday Inn property. Just want to make sure everyone knows to be careful and not fooled by this. I asked the lady if there was some big corporate exec who thought this was the coolest GOTCHA idea ever I could speak with. You know how that went LOL Holiday Inn See Ya . Worse part is they have great hotels and staffs I followed up with a email to their customer care department. Got a fast Auto Response saying we will be back to you in 48 hours. Well it has been a week almost LOL