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04-08-2013, 04:04 PM
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#1 |
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VIP Member
Join Date: Aug 2006
Location: Arcadia, Ca
Posts: 1,571
Likes: 48
Liked 175 Times in 78 Posts
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Huge thank you to the FAST technical support people.
I had the pleasure of being asked to help tune the FAST XFI and XIM systems, installed in the new Cal Percy drag pak by PMR. I had previous experience with the custom tuning interface on the factory ECU we use on our V10 drag pak but none really with the FAST systems.
The FAST customer support people were knowledgeable but most importantly patient in their dealings with me. I can be a bit of a stubborn “know it all” and a cranky person at times. They stuck with me and really helped with the initial equipment, wiring and software configuration issues. Long story short - we got it down the track with terrific performance on the very first run with full throttle. We had a throttle cable issue on the first two passes (cable slipped). The FAST customer support is the best I have ever dealt with on a complex implementation like this. This body in white dodge was Phil Mandella’s canvas. His tremendous effort and experience turned it into a spectacular finished racecar. It won “Best Appearing Car” at the Las Vegas national. It will soon be a giant killer on the race tracks in division 6. Ron
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time is our most precious resource, you can always make more money but you can never make more time spend your time wisely with the ones you love - Ron Durham Last edited by Andys dad; 04-08-2013 at 04:11 PM. |
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04-08-2013, 06:26 PM
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#2 |
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Member
Join Date: Dec 2002
Posts: 160
Likes: 24
Liked 20 Times in 7 Posts
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Re: Huge thank you to the FAST technical support people.
Doing a XFI set up soon. Is there a one go to guy at Fast that you can recommend. Thanks.
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04-08-2013, 08:31 PM
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#3 |
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Member
Join Date: Sep 2006
Posts: 129
Likes: 5
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Re: Huge thank you to the FAST technical support people.
You have a pm
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04-08-2013, 09:34 PM
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#4 |
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Veteran Member
Join Date: Mar 2005
Location: Sand Springs, OK
Posts: 8,132
Likes: 896
Liked 390 Times in 170 Posts
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Re: Huge thank you to the FAST technical support people.
Kevin Winstead is very helpful.
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Ed Wright 4156 SS/JA |
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04-09-2013, 05:48 AM
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#5 |
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Senior Member
Join Date: Sep 2009
Location: Elkin, NC
Posts: 671
Likes: 169
Liked 44 Times in 13 Posts
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Re: Huge thank you to the FAST technical support people.
I have had a great experience with the FAST people... Kevin Winstead and David Page have helped me and have also been VERY patient with my DA questions.....
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Mack Reeves 2377 STOCK & SUPER STOCK |
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04-09-2013, 09:28 AM
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#6 |
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Veteran Member
Join Date: Mar 2005
Location: Sand Springs, OK
Posts: 8,132
Likes: 896
Liked 390 Times in 170 Posts
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Re: Huge thank you to the FAST technical support people.
I keep forgetting David is back. Glad he is, great guy.
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Ed Wright 4156 SS/JA |
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04-09-2013, 10:13 AM
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#7 |
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VIP Member
Join Date: Aug 2006
Location: Arcadia, Ca
Posts: 1,571
Likes: 48
Liked 175 Times in 78 Posts
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Re: Huge thank you to the FAST technical support people.
I agree - Kevin is a very good guy who helped us a lot with our TCI stuff. Also, David is one of many very knowledgeable people there.
I found that most people in the Customer support area for FAST are knowledgeable. I like the fact that if the person you are talking too does not know the answer - they are not afraid to put you on hold and ask the other folks and comeback with the best answer. It spreads the knowledge base - in that way - one guy does not have all of the calls directed to him - eventually that creates a bottleneck. Good job FAST Ron
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time is our most precious resource, you can always make more money but you can never make more time spend your time wisely with the ones you love - Ron Durham |
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