Credit Card compromised (Fraud) !?

[Stan Weiss]

Originally Posted by Dave Muller

It seems you're on your own when there are PayPal issues.

A few weeks back I checked my bank account online and saw a $500 transfer to PayPal. This when I hadn't used PayPal for anything for several weeks. Looking at the transaction details I saw that it was to buy bitcoin, something I never even considered doing. So I logged in to PayPal and found that I apparently had received the bitcoin, but I suspected that it was some sort of fraud and followed PP's normal process to dispute the charge.

I got an automated email a little later telling me they were starting to investigate and it could take several days. A day or two later I got another automated message that said they were closing the case because they determined there was no unauthorized activity.

I appealed that, reopening the case, but a couple of days later I got an identical email telling me there was no unauthorized activity. I managed to track down an actual phone number for PP and after a very long time on hold talked to a real human. But once he heard the story he told me that his department couldn't help, and the proper group could only be reached electronically. He then described the exact procedure that I used to make the initial claim.

By then I figured my best bet was to try to cash out the bitcoin which I did, actually getting a few dollars profit on the transaction. And since at that point I had lost all confidence in them, I closed the account. At least I didn't lose any money on the deal, but if this transaction could happen without my knowledge who knows what might happen in the future? And it's obvious if someone does raid my account PayPal would do little or nothing about it.

I must say you have done better than me. After many tries I still have not found a way to talk to a real human.


Stan