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#1 |
Senior Member
Join Date: Apr 2020
Location: Phila, PA
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#2 |
Junior Member
Join Date: May 2007
Location: Jenkintown,Pa
Posts: 22
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Yes. We just picked up a stocker. We will be out racing next season.
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Carl Siwek Jr. I/SA 1908 |
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#3 |
VIP Member
Join Date: Jul 2008
Location: Liberty City [East Texas]
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Some Wednesday morning thoughts in ref to service and products.
Personal service is well noted with me because of being a business owner and customer. With any business transaction, I notice the service I receive. A pleasant, polite, respectful experience is always my desire, and when received, itis muchly appreciated. The thing is, if I do not pay attention, I can easily slip into my "entitlement" mode. I can easily think I am important; after all, I owned and operated a successful business for 48 years, civically active, a board trustee for Kilgore College, and have earned respect from my peers. [tonge in cheek] On the other hand, I consider the product I am buying. Sometimes I overlook less than ideal service if the product is what I expected. Think about the other side of the sales counter. Has that person had a stressful customer just before you? Has the salesperson had to deal with a rude customer who did not know what he wanted? Does the salesperson have a sick child or spouse? In my mature years, I have learned to be more tolerant of things. I do not like poor service, but it seems a business transaction that can focus on the complete transaction if you are pleased with the product. In summary, after having ordered, installed, raced, and sold Strange products for 30 + years, I remain happy and remain a loyal customer.
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Larry Woodfin 471W |
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#4 | |
Senior Member
Join Date: Mar 2002
Location: Woodburn, Or
Posts: 685
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And after all this you want to imply that I have an attitude? |
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#5 |
VIP Member
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Location: Liberty City [East Texas]
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And after all this, you want to imply that I have an attitude?
No, not at all. I think in the same situation, I would have had a similar reaction. You described one of my pet peeves, failure to accommodate and flex for a repeat customer. Thanks for giving more explanation.
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Larry Woodfin 471W |
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#6 | |
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Join Date: Dec 2010
Posts: 376
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#7 |
VIP Member
Join Date: Mar 2008
Location: Longmont Colorado
Posts: 1,709
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I am lucky, MW's is a 20 minute drive for me. I did the addition to Mark's house back in the 90's. Nice house!
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Bob Smith |
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#8 |
Senior Member
Join Date: Mar 2002
Location: Woodburn, Or
Posts: 685
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I felt that it would be appropriate that I post a follow up on this subject. A few days after I posted on Class Racer and Facebook on this subject, I got a call from JC Cascio at Strange as he had been made aware of the posting. He obviously wasn't happy to hear that people were having issues with tech help and said that there would be internal discussion to improve the situation. In the end, he got my order clarified and I have received my orders. As I had previously stated, I have never had an issue with Strange as far a the quality of their products, this was just a communication issue. I hate to dump on JC after he helped me out on this but I would suggest that you keep his name in reference to Strange in case you run into similar issues. Happy ending to my experience.
On another subject, here's to wishing everyone a better racing year than our last one. Jim Caughlin SS 6019 |
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