Does Royal Purple Care About Their Customers?

Hagen Gary · 05-04-2013, 09:59 AM

My email and Reply from them.... Doesn't look like a copy paste job, so somebody over there is looking at each email that comes in... Hope they help solve this issue...

Name: Hagen Gary

Hi, I am a sportsmen racer competing in the NHRA Stock and Super Stock classes. They are performance based classes so I am very aware of your products and I do use them. I am writing this email to inform you that the track in Baytown, that your company is a title sponsor of, is giving a very negative impression of your products to your most important customers, the sportsmen racer. The owners of the track own a paving company yet have made zero improvements to the muddy low lying area that they put us in. We were under the impression that when Royal Purple came aboard a few years ago that this issue would be addressed. Apparently they just took your money and bought some purple paint. As you know, the race for the sportsmen was canceled and this isn't the first time it has happened. I completely understand NHRAs position and applaud them for refunding our entry and crew member tickets. It's the tracks fault, end if story. NHRA could not run us considering 60% of us were in the sloppy mud roads and pits. How can you let this be your title track when they crap on the people who use your products year after year? Please don't let them fool you any longer, they have done nothing for the racers competing in comp, super stock, stock, super gas, super comp, super street, top sportsmen and top dragster. Look at the numbers, we make up a great majority of the racers out there. A bunch of alcohol cars were in the mud and had to have their trailers towed out by a tractor also. It's a shame really, and very negative for your product

Mr. Hagen,

Thank you for your email and being an advocate for Royal Purple. We appreciate your feedback and have reached out to the owners of track to see how we can improve their facility to prevent a similar situation in the years ahead. Our goal is to make Houston one of the best stops on NHRA’s schedule not only for the racers but for the teams, families, and friends who travel with them.

Thanks again for your comments and we wish you the best for the remainder of the season.

Sincerely,

Randy

05-04-2013, 09:59 AM	#19
Hagen Gary Live Reporter Join Date: Apr 2006 Location: Cajun country Posts: 339 Likes: 51 Liked 34 Times in 10 Posts	Re: Does Royal Purple Care About Their Customers? My email and Reply from them.... Doesn't look like a copy paste job, so somebody over there is looking at each email that comes in... Hope they help solve this issue... Name: Hagen Gary Hi, I am a sportsmen racer competing in the NHRA Stock and Super Stock classes. They are performance based classes so I am very aware of your products and I do use them. I am writing this email to inform you that the track in Baytown, that your company is a title sponsor of, is giving a very negative impression of your products to your most important customers, the sportsmen racer. The owners of the track own a paving company yet have made zero improvements to the muddy low lying area that they put us in. We were under the impression that when Royal Purple came aboard a few years ago that this issue would be addressed. Apparently they just took your money and bought some purple paint. As you know, the race for the sportsmen was canceled and this isn't the first time it has happened. I completely understand NHRAs position and applaud them for refunding our entry and crew member tickets. It's the tracks fault, end if story. NHRA could not run us considering 60% of us were in the sloppy mud roads and pits. How can you let this be your title track when they crap on the people who use your products year after year? Please don't let them fool you any longer, they have done nothing for the racers competing in comp, super stock, stock, super gas, super comp, super street, top sportsmen and top dragster. Look at the numbers, we make up a great majority of the racers out there. A bunch of alcohol cars were in the mud and had to have their trailers towed out by a tractor also. It's a shame really, and very negative for your product Mr. Hagen, Thank you for your email and being an advocate for Royal Purple. We appreciate your feedback and have reached out to the owners of track to see how we can improve their facility to prevent a similar situation in the years ahead. Our goal is to make Houston one of the best stops on NHRA’s schedule not only for the racers but for the teams, families, and friends who travel with them. Thanks again for your comments and we wish you the best for the remainder of the season. Sincerely, Randy