Huge thank you to the FAST technical support people.

Andys dad · 04-09-2013, 10:13 AM

I agree - Kevin is a very good guy who helped us a lot with our TCI stuff. Also, David is one of many very knowledgeable people there.

I found that most people in the Customer support area for FAST are knowledgeable.

I like the fact that if the person you are talking too does not know the answer - they are not afraid to put you on hold and ask the other folks and comeback with the best answer.

It spreads the knowledge base - in that way - one guy does not have all of the calls directed to him - eventually that creates a bottleneck.

Good job FAST

Ron

04-09-2013, 10:13 AM	#1
Andys dad VIP Member Join Date: Aug 2006 Location: Arcadia, Ca Posts: 1,571 Likes: 48 Liked 175 Times in 78 Posts	Re: Huge thank you to the FAST technical support people. I agree - Kevin is a very good guy who helped us a lot with our TCI stuff. Also, David is one of many very knowledgeable people there. I found that most people in the Customer support area for FAST are knowledgeable. I like the fact that if the person you are talking too does not know the answer - they are not afraid to put you on hold and ask the other folks and comeback with the best answer. It spreads the knowledge base - in that way - one guy does not have all of the calls directed to him - eventually that creates a bottleneck. Good job FAST Ron __________________ time is our most precious resource, you can always make more money but you can never make more time spend your time wisely with the ones you love - Ron Durham