Strange Engineering

[Dragsinger]

Some Wednesday morning thoughts in ref to service and products.

Personal service is well noted with me because of being a business owner and customer. With any business transaction, I notice the service I receive. A pleasant, polite, respectful experience is always my desire, and when received, itis muchly appreciated. The thing is, if I do not pay attention, I can easily slip into my "entitlement" mode. I can easily think I am important; after all, I owned and operated a successful business for 48 years, civically active, a board trustee for Kilgore College, and have earned respect from my peers. [tonge in cheek]

On the other hand, I consider the product I am buying. Sometimes I overlook less than ideal service if the product is what I expected.

Think about the other side of the sales counter. Has that person had a stressful customer just before you? Has the salesperson had to deal with a rude customer who did not know what he wanted? Does the salesperson have a sick child or spouse?

In my mature years, I have learned to be more tolerant of things. I do not like poor service, but it seems a business transaction that can focus on the complete transaction if you are pleased with the product.

In summary, after having ordered, installed, raced, and sold Strange products for 30 + years, I remain happy and remain a loyal customer.