2008 Ford Super Duty F-350

[Shawn Blair]

They bought four of these trucks where I work and every single one of them went in for warranty work. They had the same issue and they had less than 2000 miles on them. One of them tried to run away when we were bringing it to the dealership, rpm went to the moon,stood on the brakes and had to key it off to stop it. That one was towed in. One other one did the same thing after it had been "fixed" by dealership, after that we just parked them. I work at a refinery and the second one did it in the middle of the process units and we can't have trucks out of control driving into units or running over people. Anyway the dealership said that it's an injection pump issue,"all four of the trucks got new injection pumps" and our trucks have this problem because we don't drive over 20 mph inside the refinery but I have heard of personal trucks doing this also. Ford was contacted to see if they would replace these with gas trucks and they said no! This was with 2000 miles or less on all four trucks! Last I heard they were going to trade them in on gas powered trucks without any Ford help. I would get it fixed if they will do it under warranty and then buy a Cummins Dodge or an older Ford 7.3 Powerstroke. I feel that Ford has a big problem with the 6.4 diesels and don't want to fess up to it. anyway good luck and I hope you get something out of them!

[Z28-69]

Question for the guys who understand how diesels work? Ford is trying to say this is an oil related problem. How does oil affect what happened to this motor?

[Alan Roehrich]

First you have to tell us what they say is actually wrong with the engine.

[Z28-69]

Truck started smoking, checked oil level was high. Was not anti freeze....it was fuel in oil. Oil level went way high. Oil ended up in the turbo's which ended up in the exhaust. Engine still runs NO codes came up, no engine lights. Just oil getting into exhaust which is causing smoke. They say it needs new motor, two new turbo's because oil got into them, and exhaust system because oil got into that. The exhaust system through Ford is $4600.00 alone.

[Z28-69]

Sorry....They will not say whats wrong with the motor. We ask and know one gives answer. Guy here on Class Racer looked up Vin for me through his dealership and his service manager says it is already in the system as no warranty. Tried to get the Fords reps name and number and dealer says they cant give that number out. How convient!????

[Alan Roehrich]

Originally Posted by Z28-69

Sorry....They will not say whats wrong with the motor. We ask and know one gives answer. Guy here on Class Racer looked up Vin for me through his dealership and his service manager says it is already in the system as no warranty. Tried to get the Fords reps name and number and dealer says they cant give that number out. How convient!????

They have to give you an answer as to what is wrong with the engine. Look at my post above, concerning the Magnuson-Moss warranty act. Find yourself a copy and print it off. It is the current law. They also have to give you the name of the zone representative and his contact information.

You want to know the easiest way to get their attention? Call your favorite local television station, and talk to their consumer affairs reporter. The absolute last thing a car dealer wants these days is a television news crew on their lot with a pissed off customer. They can't afford bad publicity. Just having the reporter call the dealership and inquire will usually change their tune dramatically.

[treessavoy]

Originally Posted by Alan Roehrich

They have to give you an answer as to what is wrong with the engine. Look at my post above, concerning the Magnuson-Moss warranty act. Find yourself a copy and print it off. It is the current law. They also have to give you the name of the zone representative and his contact information.

You want to know the easiest way to get their attention? Call your favorite local television station, and talk to their consumer affairs reporter. The absolute last thing a car dealer wants these days is a television news crew on their lot with a pissed off customer. They can't afford bad publicity. Just having the reporter call the dealership and inquire will usually change their tune dramatically.

Exactly!

Since they seem to want to play hard ball you need to utilize every tool in the box...there's too much at stake.

[Phillip marvetz]

Take your truck to another dealer, The one your at is trying to SCREW you.

[Philip Saran]

There should be a Ford zone office in your city.
Try contacting them and see where that goes.

I have a 2004 F350 4x4 diesel and at 81K it poped a headgasket and
when pulled apart they found cyclinder wall damage in 4 cyclinders
and the 100K warranty replaced the motor. I then went out and bought
another 100K warranty that covers more stuff.

I don't know what is going on with Ford, I have a buddy who went to
look at a F450 truck for his business and found out they no longer offer
it with a stick shift only auto trans.

[Michael Pliska]

Originally Posted by Z28-69

Question for the guys who understand how diesels work? Ford is trying to say this is an oil related problem. How does oil affect what happened to this motor?

I don't see how an oil change interval could have caused the problems you are describing. I also suspect that the turbo damage was caused by diluted oil rather than the oil level.

I wonder if they are getting confused (or intentionally recycling an old standard excuse) since injector problems could be caused by oil change intervals on the 7.3L and 6.0L. Both of those engines used HEUI injectors, which use highly-pressurized engine oil inside the injectors to depress the piston. The 6.4L uses a common rail system, which uses a very high pressure pump to directly pressurize the diesel (lubricating oil has nothing to do with the injectors).

Regards,