Autometer Customer for life

Rob Petrie E395 · 06-28-2013, 11:28 AM

With all of the stuff about sub par customer service from race parts manufacturers. I figured I would brag on one for a change. I have a older Auto Meter playback tach that I sent in to have it checked out and repaired last week. Just got a email this morning with a estimate that says it cant be repaired but they would like to replace it with a current model. At a FRACTION of what a new one costs from Jegs or Summit. So I called to verify with them what I was reading. Not only is the email pricing correct. But the old one was black faced and they are willing to let me switch to a silver face at no additional cost (about 25 dollars higher for some reason at the mail order places). And I will have my new one " TOMORROW in case I need it to go racing this weekend" That is way beyond what I would expect with a older product needing repair.

06-28-2013, 11:28 AM	#1
Rob Petrie E395 VIP Member Join Date: Dec 2007 Location: Woodlawn IL Posts: 1,092 Likes: 162 Liked 216 Times in 77 Posts	Autometer Customer for life With all of the stuff about sub par customer service from race parts manufacturers. I figured I would brag on one for a change. I have a older Auto Meter playback tach that I sent in to have it checked out and repaired last week. Just got a email this morning with a estimate that says it cant be repaired but they would like to replace it with a current model. At a FRACTION of what a new one costs from Jegs or Summit. So I called to verify with them what I was reading. Not only is the email pricing correct. But the old one was black faced and they are willing to let me switch to a silver face at no additional cost (about 25 dollars higher for some reason at the mail order places). And I will have my new one " TOMORROW in case I need it to go racing this weekend" That is way beyond what I would expect with a older product needing repair. Last edited by Rob Petrie E395; 06-28-2013 at 11:28 AM. Reason: AS always trying to fix spelling