Autometer Customer for life
 

With all of the stuff about sub par customer service from race parts manufacturers. I figured I would brag on one for a change. I have a older Auto Meter playback tach that I sent in to have it checked out and repaired last week. Just got a email this morning with a estimate that says it cant be repaired but they would like to replace it with a current model. At a FRACTION of what a new one costs from Jegs or Summit. So I called to verify with them what I was reading. Not only is the email pricing correct. But the old one was black faced and they are willing to let me switch to a silver face at no additional cost (about 25 dollars higher for some reason at the mail order places). And I will have my new one " TOMORROW in case I need it to go racing this weekend" That is way beyond what I would expect with a older product needing repair.

Re: Autometer Customer for life
 

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Re: Autometer Customer for life
 

Rob,

I had a gauge in need of repair. Sent an e-mail to them and promptly got an e-mail from Cory. Must have sent his four different e-mails with questions and he quickly replied to each e-mail/questions. I agree with you that THIS is good customer service.

Re: Autometer Customer for life
 

A few years back I bought a Autometer play back tach used, packaged it up
and mailed to them to recalibrated it and replace a switch .

They recalibrated it, replaced the switch and replaced the wiring and shipped
it back to me for something like $35.

I sent them a nice thank you email and got a reply back that they do not get too
many thankyou's just complaints.

Re: Autometer Customer for life
 

AutoMeter is all I've ever bought. Love the Ultimate Playback tachs (even got one for Johnny Fisher's car after driving it in '08), and when I was a kid, it seems like every Christmas either Dad or I would be getting the other an AutoMeter Monster Tach for some new project. Great products, great company.

Re: Autometer Customer for life
 

Cory just wanted to brag that he had an e-mail exchange with NASA.

Re: Autometer Customer for life
 

Shhhhhhhhhh........

Re: Autometer Customer for life
 

Similar deal for me, I had a shop fire and lost my car. The engine was OK but the MSD billet distributor was badly damaged. I called MSD and they told me to send it in for rapairs. I sent the distributor in and about a week later I got it back, opened the box and it was a NEW unit. Cost me something like $50.00. I did not even have to pay shipping back to my shop.. I gave tech at MSD a call, all they would say was that it was going to take too much to repair my unit.. WOW this kind of service is uncommon and GREAT..

Re: Autometer Customer for life
 

Good to hear that. I had a dual channel playback tach a couple years ago that was acting strange. They told me to send it back and I received one back new in the box about a week later!

Re: Autometer Customer for life
 

One more fan for Auto Meter here! Just recently I bought a used tach that had the ground wire pulled out of the circuit board. I sent it in with the explanation.

A couple of weeks later I got it back with prepaid shipping and it had ALL new wires (the ones I sent it with were pretty short) and...the scratched bezel was replaced that I didn't even ask them to replace. No charge.