Beware of CSR Performance

T Ghent · 09-23-2023, 02:21 PM

I ordered a water pump and fittings from CSR in December of 2021 to have as a spare. My credit card was charged for the water pump and fittings in that same month.
After several phone calls to them in 2022 I finally asked for my money back in August of 2022.
It is now September of 2023 and after 6 phone calls that I have made to them this year I still have not received a refund. Every time I call them they promise that a check will be mailed to me.
I'm sure that I'm not the only one dealing with false promises from this company.

MR DERBY CITY · 09-23-2023, 03:49 PM

Thank You for the warning. It is much appreciated. If you ever dealt with Meziere , you wouldn’t be dealing with CSR. After 20 years I felt guilty and sent my Meziere SBC water pump back to California for a look see. Excellent products, competitive pricing and excellent customer service !!!!!

Jeff Niceswanger · 09-23-2023, 04:19 PM

Funny Story. One year I won the Chicago points race and Randy Wilkes won the National event.Randy and I decided to ride home together. He drove his MH and I rode shotgun. It's a 8 hour trip home for us from there and on the way home we got to talking about contingency. I happened to mention CSR was the worst. I explained that I had made what seemed like dozens of calls only to be told (just like you) the checks in the mail, only to be told a month later, it's going to be cut next week, only to be told a month later some other ridiculous answer. He spoke up and said " you mean ( I cant think of her name but its the girl that wrote the checks and I think she was related to the owner. Maybe his daughter) Randy and her had been "friends" LOL.
The next time I called I mentioned I was good buddy's with Randy and how we had rode home together and her name came up. She bout went off "You know Randy !!!!! OMG!!!",
Funny thing, I had a check in three days...

1320racer · 09-23-2023, 04:53 PM

you're many years late with your warning as CSR formally CSI has been bad with customer service as well paying contingency. when they were a contingency sponsor.

As has been said, Meziere for anything cooling system related and flex plates too.

Plyguy63 · 09-23-2023, 05:53 PM

I ordered a transmission shield in Feb of this year. Nothing yet. Will not return phone calls and hasn't replied to any emails since July. Have saved every email, as I may contact the credit card company. Kim Wood is the lady I have tried to contact, but no luck. Think I will go with a blanket as I don't think I will ever see the shield I ordered. Absolutely the worst. I ordered direct from them and not Summit. If a person keeps checking the Summit site you will see that CSR keeps pushing the expected delivery date later and later. By the way, if they ever reply to an email saying they will give me an update, that never happens either. I started the return process. Now I will see what happens.

MAURICE BLENDHEIM · 09-23-2023, 05:59 PM

It's kind of hard to believe that a Company that offers some of the Finest Quality Components has this type of problem. They have spent time with Design & Engineering what they offer and the fit, finish and operation of their product is very acceptable. This kind of news is not what CSR should be generating, it doesn't make sense. "Customer Service" in general today certainly is not what it once was. Hopefully you will get some resolution to this issue soon. MB

MR DERBY CITY · 09-23-2023, 06:33 PM

Yes, for those with good memories….CSR (CSI) and their lack of contingency payments has left us with a bitter taste. The worst part of the whole deal is that Rowland Wood (owner) is a racer….Simply UNACCEPTABLE.

DG · 09-23-2023, 06:47 PM

I ordered a transmission shield in early August after the new rule came out. They told me they were on back order and it would be mid September before they could get to it. On Monday they told me it was going to production this week and would ship out either Friday or Monday. Hope everything works out and I can give them a favorable review.

1320racer · 09-23-2023, 07:39 PM

Hope is not a strategy. They have for all intents and purposes been out of business for a very long time.

Mike Merk · 09-24-2023, 09:40 AM

Quote:

Originally Posted by DG

I ordered a transmission shield in early August after the new rule came out. They told me they were on back order and it would be mid September before they could get to it. On Monday they told me it was going to production this week and would ship out either Friday or Monday. Hope everything works out and I can give them a favorable review.

Let me save you some time - get your money back, now! I heard the exact same story when I ordered a shield about 2 years ago. "It's almost ready...they're prepping the molds...should ship Friday..."

As soon as the story cycle started over again, I sent them an e-mailing stating I'd be reporting their charge as fraudulent to my credit card and that it'd be much easier just to refund me. I had a check in 3 or 4 days. You've never seen anybody drive to the bank faster.

09-23-2023, 02:21 PM	#1
T Ghent Junior Member Join Date: Aug 2018 Posts: 16 Likes: 180 Liked 24 Times in 4 Posts	Beware of CSR Performance I ordered a water pump and fittings from CSR in December of 2021 to have as a spare. My credit card was charged for the water pump and fittings in that same month. After several phone calls to them in 2022 I finally asked for my money back in August of 2022. It is now September of 2023 and after 6 phone calls that I have made to them this year I still have not received a refund. Every time I call them they promise that a check will be mailed to me. I'm sure that I'm not the only one dealing with false promises from this company.

09-23-2023, 03:49 PM	#2
MR DERBY CITY VIP Member Join Date: Feb 2014 Location: Derby City, USA Posts: 3,632 Likes: 1,081 Liked 7,911 Times in 1,514 Posts	Re: Beware of CSR Performance Thank You for the warning. It is much appreciated. If you ever dealt with Meziere , you wouldn’t be dealing with CSR. After 20 years I felt guilty and sent my Meziere SBC water pump back to California for a look see. Excellent products, competitive pricing and excellent customer service !!!!!

09-23-2023, 04:19 PM	#3
Jeff Niceswanger Senior Member Join Date: Jul 2003 Posts: 890 Likes: 679 Liked 1,019 Times in 367 Posts	Re: Beware of CSR Performance Funny Story. One year I won the Chicago points race and Randy Wilkes won the National event.Randy and I decided to ride home together. He drove his MH and I rode shotgun. It's a 8 hour trip home for us from there and on the way home we got to talking about contingency. I happened to mention CSR was the worst. I explained that I had made what seemed like dozens of calls only to be told (just like you) the checks in the mail, only to be told a month later, it's going to be cut next week, only to be told a month later some other ridiculous answer. He spoke up and said " you mean ( I cant think of her name but its the girl that wrote the checks and I think she was related to the owner. Maybe his daughter) Randy and her had been "friends" LOL. The next time I called I mentioned I was good buddy's with Randy and how we had rode home together and her name came up. She bout went off "You know Randy !!!!! OMG!!!", Funny thing, I had a check in three days... __________________ Jeff Niceswanger 3740 SS

09-23-2023, 04:53 PM	#4
1320racer VIP Member Join Date: Nov 2007 Location: New Jersey Posts: 2,628 Likes: 160 Liked 759 Times in 379 Posts	Re: Beware of CSR Performance you're many years late with your warning as CSR formally CSI has been bad with customer service as well paying contingency. when they were a contingency sponsor. As has been said, Meziere for anything cooling system related and flex plates too.

09-23-2023, 05:53 PM	#5
Plyguy63 Junior Member Join Date: Jul 2018 Posts: 34 Likes: 1 Liked 7 Times in 5 Posts	Re: Beware of CSR Performance I ordered a transmission shield in Feb of this year. Nothing yet. Will not return phone calls and hasn't replied to any emails since July. Have saved every email, as I may contact the credit card company. Kim Wood is the lady I have tried to contact, but no luck. Think I will go with a blanket as I don't think I will ever see the shield I ordered. Absolutely the worst. I ordered direct from them and not Summit. If a person keeps checking the Summit site you will see that CSR keeps pushing the expected delivery date later and later. By the way, if they ever reply to an email saying they will give me an update, that never happens either. I started the return process. Now I will see what happens. Last edited by Plyguy63; 09-26-2023 at 05:29 PM. Reason: Started return process

09-23-2023, 05:59 PM	#6
MAURICE BLENDHEIM Senior Member Join Date: Jun 2011 Location: Langley (no igloos), British Columbia, Canada Posts: 568 Likes: 307 Liked 281 Times in 86 Posts	Re: Beware of CSR Performance It's kind of hard to believe that a Company that offers some of the Finest Quality Components has this type of problem. They have spent time with Design & Engineering what they offer and the fit, finish and operation of their product is very acceptable. This kind of news is not what CSR should be generating, it doesn't make sense. "Customer Service" in general today certainly is not what it once was. Hopefully you will get some resolution to this issue soon. MB

09-23-2023, 06:33 PM	#7
MR DERBY CITY VIP Member Join Date: Feb 2014 Location: Derby City, USA Posts: 3,632 Likes: 1,081 Liked 7,911 Times in 1,514 Posts	Re: Beware of CSR Performance Yes, for those with good memories….CSR (CSI) and their lack of contingency payments has left us with a bitter taste. The worst part of the whole deal is that Rowland Wood (owner) is a racer….Simply UNACCEPTABLE. Last edited by MR DERBY CITY; 09-23-2023 at 06:36 PM.

09-23-2023, 06:47 PM	#8
DG Member Join Date: Apr 2004 Location: Central Sierra's Posts: 164 Likes: 458 Liked 446 Times in 97 Posts	Re: Beware of CSR Performance I ordered a transmission shield in early August after the new rule came out. They told me they were on back order and it would be mid September before they could get to it. On Monday they told me it was going to production this week and would ship out either Friday or Monday. Hope everything works out and I can give them a favorable review.

09-23-2023, 07:39 PM	#9
1320racer VIP Member Join Date: Nov 2007 Location: New Jersey Posts: 2,628 Likes: 160 Liked 759 Times in 379 Posts	Re: Beware of CSR Performance Hope is not a strategy. They have for all intents and purposes been out of business for a very long time.