Autometer Customer for life

Rob Petrie E395 · 06-28-2013, 11:28 AM

With all of the stuff about sub par customer service from race parts manufacturers. I figured I would brag on one for a change. I have a older Auto Meter playback tach that I sent in to have it checked out and repaired last week. Just got a email this morning with a estimate that says it cant be repaired but they would like to replace it with a current model. At a FRACTION of what a new one costs from Jegs or Summit. So I called to verify with them what I was reading. Not only is the email pricing correct. But the old one was black faced and they are willing to let me switch to a silver face at no additional cost (about 25 dollars higher for some reason at the mail order places). And I will have my new one " TOMORROW in case I need it to go racing this weekend" That is way beyond what I would expect with a older product needing repair.

cad · 06-28-2013, 12:06 PM

Like

Todd Bailey · 06-28-2013, 12:33 PM

Rob,

I had a gauge in need of repair. Sent an e-mail to them and promptly got an e-mail from Cory. Must have sent his four different e-mails with questions and he quickly replied to each e-mail/questions. I agree with you that THIS is good customer service.

Philip Saran · 06-28-2013, 12:41 PM

A few years back I bought a Autometer play back tach used, packaged it up
and mailed to them to recalibrated it and replace a switch .

They recalibrated it, replaced the switch and replaced the wiring and shipped
it back to me for something like $35.

I sent them a nice thank you email and got a reply back that they do not get too
many thankyou's just complaints.

Michael Beard · 06-28-2013, 01:58 PM

AutoMeter is all I've ever bought. Love the Ultimate Playback tachs (even got one for Johnny Fisher's car after driving it in '08), and when I was a kid, it seems like every Christmas either Dad or I would be getting the other an AutoMeter Monster Tach for some new project. Great products, great company.

KRatcliff · 06-28-2013, 02:01 PM

Quote:

Originally Posted by Todd Bailey

Rob,

I had a gauge in need of repair. Sent an e-mail to them and promptly got an e-mail from Cory. Must have sent his four different e-mails with questions and he quickly replied to each e-mail/questions. I agree with you that THIS is good customer service.

Cory just wanted to brag that he had an e-mail exchange with NASA.

Todd Bailey · 06-28-2013, 02:33 PM

Shhhhhhhhhh........

gonzo1066 · 06-28-2013, 06:28 PM

Similar deal for me, I had a shop fire and lost my car. The engine was OK but the MSD billet distributor was badly damaged. I called MSD and they told me to send it in for rapairs. I sent the distributor in and about a week later I got it back, opened the box and it was a NEW unit. Cost me something like $50.00. I did not even have to pay shipping back to my shop.. I gave tech at MSD a call, all they would say was that it was going to take too much to repair my unit.. WOW this kind of service is uncommon and GREAT..

Nathan Stinson · 06-28-2013, 08:04 PM

Good to hear that. I had a dual channel playback tach a couple years ago that was acting strange. They told me to send it back and I received one back new in the box about a week later!

cudadoug · 06-29-2013, 01:14 AM

One more fan for Auto Meter here! Just recently I bought a used tach that had the ground wire pulled out of the circuit board. I sent it in with the explanation.

A couple of weeks later I got it back with prepaid shipping and it had ALL new wires (the ones I sent it with were pretty short) and...the scratched bezel was replaced that I didn't even ask them to replace. No charge.

06-28-2013, 11:28 AM	#1
Rob Petrie E395 VIP Member Join Date: Dec 2007 Location: Woodlawn IL Posts: 1,092 Likes: 162 Liked 216 Times in 77 Posts	Autometer Customer for life With all of the stuff about sub par customer service from race parts manufacturers. I figured I would brag on one for a change. I have a older Auto Meter playback tach that I sent in to have it checked out and repaired last week. Just got a email this morning with a estimate that says it cant be repaired but they would like to replace it with a current model. At a FRACTION of what a new one costs from Jegs or Summit. So I called to verify with them what I was reading. Not only is the email pricing correct. But the old one was black faced and they are willing to let me switch to a silver face at no additional cost (about 25 dollars higher for some reason at the mail order places). And I will have my new one " TOMORROW in case I need it to go racing this weekend" That is way beyond what I would expect with a older product needing repair. Last edited by Rob Petrie E395; 06-28-2013 at 11:28 AM. Reason: AS always trying to fix spelling

06-28-2013, 12:06 PM	#2
cad Senior Member Join Date: Apr 2009 Location: Omaha, NE Posts: 700 Likes: 200 Liked 91 Times in 51 Posts	Re: Autometer Customer for life Like

06-28-2013, 12:33 PM	#3
Todd Bailey Member Join Date: Dec 2003 Location: Houston Posts: 311 Likes: 29 Liked 31 Times in 16 Posts	Re: Autometer Customer for life Rob, I had a gauge in need of repair. Sent an e-mail to them and promptly got an e-mail from Cory. Must have sent his four different e-mails with questions and he quickly replied to each e-mail/questions. I agree with you that THIS is good customer service.

06-28-2013, 12:41 PM	#4
Philip Saran Senior Member Join Date: Oct 2006 Location: Parker, CO. Posts: 728 Likes: 165 Liked 14 Times in 11 Posts	Re: Autometer Customer for life A few years back I bought a Autometer play back tach used, packaged it up and mailed to them to recalibrated it and replace a switch . They recalibrated it, replaced the switch and replaced the wiring and shipped it back to me for something like $35. I sent them a nice thank you email and got a reply back that they do not get too many thankyou's just complaints. __________________ Phil Saran Parker, Colorado

06-28-2013, 01:58 PM	#5
Michael Beard VIP Member Join Date: Sep 2002 Location: Columbus, OH Posts: 4,060 Likes: 0 Liked 13 Times in 9 Posts	Re: Autometer Customer for life AutoMeter is all I've ever bought. Love the Ultimate Playback tachs (even got one for Johnny Fisher's car after driving it in '08), and when I was a kid, it seems like every Christmas either Dad or I would be getting the other an AutoMeter Monster Tach for some new project. Great products, great company. __________________ Michael Beard - NHRA/IHRA 3216 S/SS

06-28-2013, 02:33 PM	#7
Todd Bailey Member Join Date: Dec 2003 Location: Houston Posts: 311 Likes: 29 Liked 31 Times in 16 Posts	Re: Autometer Customer for life Shhhhhhhhhh........

06-28-2013, 06:28 PM	#8
gonzo1066 Junior Member Join Date: Jun 2010 Location: NW Washington state Posts: 61 Likes: 1 Liked 0 Times in 0 Posts	Re: Autometer Customer for life Similar deal for me, I had a shop fire and lost my car. The engine was OK but the MSD billet distributor was badly damaged. I called MSD and they told me to send it in for rapairs. I sent the distributor in and about a week later I got it back, opened the box and it was a NEW unit. Cost me something like $50.00. I did not even have to pay shipping back to my shop.. I gave tech at MSD a call, all they would say was that it was going to take too much to repair my unit.. WOW this kind of service is uncommon and GREAT..

06-28-2013, 08:04 PM	#9
Nathan Stinson Member Join Date: Aug 2006 Location: Nashville, TN Posts: 114 Likes: 29 Liked 4 Times in 1 Post	Re: Autometer Customer for life Good to hear that. I had a dual channel playback tach a couple years ago that was acting strange. They told me to send it back and I received one back new in the box about a week later!

06-29-2013, 01:14 AM	#10
cudadoug Junior Member Join Date: Jul 2009 Posts: 83 Likes: 0 Liked 1 Time in 1 Post	Re: Autometer Customer for life One more fan for Auto Meter here! Just recently I bought a used tach that had the ground wire pulled out of the circuit board. I sent it in with the explanation. A couple of weeks later I got it back with prepaid shipping and it had ALL new wires (the ones I sent it with were pretty short) and...the scratched bezel was replaced that I didn't even ask them to replace. No charge.