MSD Question

[Rick Shirey]

I don't normally post negative comments about anyone and I certainly am not advising not to deal with Techwest, but my own experience has not been good. I sent them a 7AL box late last summer and have not seen it yet. I did speak with Pat right after he received my box and he seemed like a very knowledgeable and helpful individual. During that same conversation I gave him the go ahead to fix my box and voluntarily gave him my credit card information. After several weeks and not receiving my box back I started calling and e-mailing inquiring when I would receive it back, but received no response. I decided to try one last e-mail several weeks ago and received an e-mail back the same day telling me my box was repaired and shipped out right after my credit card was charged and that he would check with UPS and get back to me. I haven't heard anything back yet. All that being said I know there are plenty of posts on this site and others on the great service others have received from Techwest. But again as you can tell my own personal experience has not been a good one.