Poor Customer Service

Jim Kaekel · 10-19-2018, 12:41 PM

I recently sent a damper in to be rebuilt that had an gold anodized aluminum crank hub, however, upon return it had a black oxide finished steel one. Sadly, the sales rep at the company, that also happens to be in the transmission business, basically said I was mistaken, a polite way nowadays of calling someone a liar. I even sent my shipper info that showed the weight difference going there and back. Apparently I should have taken a photo of it on a scale and got a sworn affidavit from the FBI.

10-19-2018, 12:41 PM	#1
Jim Kaekel VIP Member Join Date: Jul 2002 Location: Michigan Posts: 1,226 Likes: 133 Liked 529 Times in 107 Posts	Poor Customer Service I recently sent a damper in to be rebuilt that had an gold anodized aluminum crank hub, however, upon return it had a black oxide finished steel one. Sadly, the sales rep at the company, that also happens to be in the transmission business, basically said I was mistaken, a polite way nowadays of calling someone a liar. I even sent my shipper info that showed the weight difference going there and back. Apparently I should have taken a photo of it on a scale and got a sworn affidavit from the FBI. __________________ Jim Kaekel 3836 STK