Quote:
Originally Posted by Signman
Hey Fred maybe you should follow up on the particular transaction before making a comment.
There were no parts required the weather station was sent in to be checked out and calibrated/updated. There was a problem with the humidity sensor which some cleaning took care of.
Your tech did not install any parts as a matter of fact he was very nice as well as apologetic for the additional "$100 old still working unit extra charge" and assured me there would be no additional fee. Your company policy is to charge extra to service your products if they last too long............
I was charged an additional fee because it is old.Plain and Simple.
I want to continue using this item I paid good money for, sent back to you for calibration and updates regularly.
I "was" your customer.
You have certainly assured that there is no reason to be a fan of your company your products may be good but your customer's satisfaction is placed well behind your ego.
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The older systems, because they use different sensor tech require a different calibration procedure that must be done manually. THis takes much more time to do, hence the additional service fee, which by the way, is clearly posted on the required "service form" that must be sent in with your system. The service form clearly states that systems manufactured before a certain date will be charged base service rate. We also verify this with the customer upon receipt of their shipment, so no work is done unless it is authorized.
Also, your system is 13 years old. I have records of it being sent in twice. Once in 2011 and in 2005....not every two years.
I am not sure what I have said here that justifies a comment on me personally "my ego"? I have dealt with electronics for over 25 years, both what I manufacture and product I use to manufacture and I can honestly say that most electronics of the age we are dealing with here are generally NOT serviceable at all or the fees are significantly higher then what we charge.
I am again sorry you are dissatisfied that we charged you too much for your 13 year old system that is STILL working today.