Help from Computech

Jim beuthel · 05-16-2022, 07:45 PM

Just wanted to share a positive experience--
So, last Thursday we were running at the test day at Great Bend prior to the divisional race. I couldn’t get my Computech Race Air Cloud to work. I fought it all afternoon with no luck. Late in the afternoon I sent an email to Jay at Computech (hoping to get a response Friday or Monday). We pack everything up, go deal with hotel issues and have dinner. Around 830 pm, I get a phone call from Matt (with Computech) who proceeds to help me via phone calls and texts and the weather station is now working.

VERY IMPRESSIVE! Who would think, in this time of virtually no customer service, that a company would call customers at night?! And fix the problem.

Rick Bailey · 05-16-2022, 08:52 PM

Jay and Matt are great guys ! And great help !

Rick Bailey

Jim Hawkins · 05-18-2022, 01:34 AM

Jim, I called Computech Thurs. late before leaving for Great Bend and left a message as my data recorder was not working. Jay called me right back and worked me through the problem. Very patient with someone like me with challenged computer skills!
These guys are the best.

05-16-2022, 07:45 PM	#1
Jim beuthel Junior Member Join Date: Jan 2016 Posts: 18 Likes: 1 Liked 113 Times in 5 Posts	Help from Computech Just wanted to share a positive experience-- So, last Thursday we were running at the test day at Great Bend prior to the divisional race. I couldn’t get my Computech Race Air Cloud to work. I fought it all afternoon with no luck. Late in the afternoon I sent an email to Jay at Computech (hoping to get a response Friday or Monday). We pack everything up, go deal with hotel issues and have dinner. Around 830 pm, I get a phone call from Matt (with Computech) who proceeds to help me via phone calls and texts and the weather station is now working. VERY IMPRESSIVE! Who would think, in this time of virtually no customer service, that a company would call customers at night?! And fix the problem.

05-16-2022, 08:52 PM	#2
Rick Bailey Senior Member Join Date: Sep 2002 Posts: 502 Likes: 5 Liked 10 Times in 7 Posts	Re: Help from Computech Jay and Matt are great guys ! And great help ! Rick Bailey __________________ Rick Bailey 3439 SC

05-18-2022, 01:34 AM	#3
Jim Hawkins Member Join Date: Jan 2010 Posts: 186 Likes: 82 Liked 109 Times in 32 Posts	Re: Help from Computech Jim, I called Computech Thurs. late before leaving for Great Bend and left a message as my data recorder was not working. Jay called me right back and worked me through the problem. Very patient with someone like me with challenged computer skills! These guys are the best.