All Access sign up question - Page 4

TimKGillespie · 02-07-2019, 10:45 AM

I sent an email to support@nhra.tv this morning and got an almost immediate response. Unfortunately the link to the password reset that they sent is supposed to result in an email being sent to me which has yet to arrive. I replied to the message stating I got nothing...name I'm dealing with is Alexey Pilyaev...

I'm not griping like is typical on this board...just providing info for others who may be in the same boat...

Marc White · 02-07-2019, 11:15 AM

Exactly how my deal played out..They will get it handled.

Don Kennedy · 02-07-2019, 12:09 PM

Quote:

Originally Posted by Marc White

Exactly how my deal played out..They will get it handled.

Still no reply I have done everything possible to get this done so far nothing

matt82114 · 02-07-2019, 12:31 PM

I signed up and am logged in no problem.

Reinhart just notified everyone about 5 minutes ago that they're about 30 minutes delayed due to the track temperature.

jmcarter · 02-07-2019, 02:26 PM

Quote:

Originally Posted by matt82114

I signed up and am logged in no problem.

Reinhart just notified everyone about 5 minutes ago that they're about 30 minutes delayed due to the track temperature.

Please post when they start running and if NHRA is living up to the hype of their new vendor. Thanks

TimKGillespie · 02-07-2019, 04:03 PM

I did finally receive a "canned" email regarding updating my password with a link to the site to change it. I updated my password (for the 3rd time) following all the new password guidelines and still no go. I wrote two additional emails to the support@nhra.tv explaining my continued troubles and haven't heard a thing since. My guess is the support staff (Eastern European?) has gone home for the day. I'll probably have an inbox full of help in the morning...

BG56 · 02-07-2019, 04:15 PM

Just renewed/changed password. And it was a breeze, less than 5 minutes. Use your notification email to change password, follow all directions and then retrieve the return email. Follow steps and press ONLY pertinent info and you're in. Tested site and worked fine, clear & steady. I'll start tomorrow-ain't 'listening' today!

340Cuda · 02-08-2019, 11:57 AM

As opposed to years past the audio broadcast yesterday started right on time. It started itself as soon as the "countdown timer" expired. The actual time trials were delayed but the broadcast was up and running on time.

It seemed to run well all day, I had two interruptions in service, this platform seems to have the ability to recover itself much better than the old.

I am optimistic for today.

matt82114 · 02-08-2019, 02:41 PM

The one HUGE thing I notice is I can't rewind during the live viewing. We could do this on All Access. So if the event was 3 hours in and I was just starting, I could backup as far as I wanted and start where I chose.

Can't do that anymore. If the show is live, you're stuck watching right where they are.

And we'll see how long it takes the completed event to show up. All Access would sometimes take 2 days.

BG56 · 02-08-2019, 03:21 PM

No starting line cameras yet, except for one shooting down the track. I'm sure(?) they'll be ready for the pros in 35 mins.!? Otherwise no complaints. (No Jinx)

02-07-2019, 10:45 AM	#31
TimKGillespie Junior Member Join Date: Nov 2006 Location: Xenia, OH Posts: 72 Likes: 16 Liked 38 Times in 9 Posts	Re: All Access sign up question I sent an email to support@nhra.tv this morning and got an almost immediate response. Unfortunately the link to the password reset that they sent is supposed to result in an email being sent to me which has yet to arrive. I replied to the message stating I got nothing...name I'm dealing with is Alexey Pilyaev... I'm not griping like is typical on this board...just providing info for others who may be in the same boat...

02-07-2019, 11:15 AM	#32
Marc White Junior Member Join Date: Jan 2012 Posts: 33 Likes: 9 Liked 29 Times in 9 Posts	Re: All Access sign up question Exactly how my deal played out..They will get it handled.

02-07-2019, 12:31 PM	#34
matt82114 Junior Member Join Date: May 2016 Location: Hendersonville, TN Posts: 62 Likes: 26 Liked 117 Times in 28 Posts	Re: All Access sign up question I signed up and am logged in no problem. Reinhart just notified everyone about 5 minutes ago that they're about 30 minutes delayed due to the track temperature.

02-07-2019, 04:03 PM	#36
TimKGillespie Junior Member Join Date: Nov 2006 Location: Xenia, OH Posts: 72 Likes: 16 Liked 38 Times in 9 Posts	Re: All Access sign up question I did finally receive a "canned" email regarding updating my password with a link to the site to change it. I updated my password (for the 3rd time) following all the new password guidelines and still no go. I wrote two additional emails to the support@nhra.tv explaining my continued troubles and haven't heard a thing since. My guess is the support staff (Eastern European?) has gone home for the day. I'll probably have an inbox full of help in the morning...

02-07-2019, 04:15 PM	#37
BG56 Member Join Date: Feb 2017 Posts: 351 Likes: 499 Liked 295 Times in 111 Posts	Re: All Access sign up question Just renewed/changed password. And it was a breeze, less than 5 minutes. Use your notification email to change password, follow all directions and then retrieve the return email. Follow steps and press ONLY pertinent info and you're in. Tested site and worked fine, clear & steady. I'll start tomorrow-ain't 'listening' today!

02-08-2019, 11:57 AM	#38
340Cuda VIP Member Join Date: Apr 2003 Location: Tulsa, Oklahoma Posts: 1,675 Likes: 3,873 Liked 804 Times in 341 Posts	Re: All Access sign up question As opposed to years past the audio broadcast yesterday started right on time. It started itself as soon as the "countdown timer" expired. The actual time trials were delayed but the broadcast was up and running on time. It seemed to run well all day, I had two interruptions in service, this platform seems to have the ability to recover itself much better than the old. I am optimistic for today.

02-08-2019, 02:41 PM	#39
matt82114 Junior Member Join Date: May 2016 Location: Hendersonville, TN Posts: 62 Likes: 26 Liked 117 Times in 28 Posts	Re: All Access sign up question The one HUGE thing I notice is I can't rewind during the live viewing. We could do this on All Access. So if the event was 3 hours in and I was just starting, I could backup as far as I wanted and start where I chose. Can't do that anymore. If the show is live, you're stuck watching right where they are. And we'll see how long it takes the completed event to show up. All Access would sometimes take 2 days.

02-08-2019, 03:21 PM	#40
BG56 Member Join Date: Feb 2017 Posts: 351 Likes: 499 Liked 295 Times in 111 Posts	Re: All Access sign up question No starting line cameras yet, except for one shooting down the track. I'm sure(?) they'll be ready for the pros in 35 mins.!? Otherwise no complaints. (No Jinx)