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#11 |
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Join Date: Jun 2009
Location: Boulder City, Nevada 89005
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I am glad that I am in Div. 7 out here in the West.
Our Division Director = Mike Rice has bent out backwards to be fair with me on a large number of occasions. I may not always agree with his decisions BUT I always get a Honest Hearing on the involved Issues!
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John Irving 741 Stock 741 Super Stock Last edited by GTX JOHN; 06-15-2021 at 03:21 PM. |
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#12 |
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Join Date: Apr 2007
Posts: 100
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I thought I’d close the loop on this thread and provide an update for those who were interested.
The day after my original post I received an email from Division 4 Director Trey Capps that included a quasi apology for the confusion and the multiple errors that led to the 5 changes to the Qualifying Sheet and Ladder. He also provided an explanation as to the nature of the glitches that led to such a discombobulated series of errors. He did not offer to make any amends for the outcome. I responded via email thanking him for his reply, and outlined how I felt it should have been handled. My response was based on my nearly four decades of running a large operation dependent on both mechanical integrity and the human interaction dynamic - specifically trying to strike a balance between operational needs and Customer Service. I asked for some accommodation since he and his staff were largely the cause for the problem. He did not agree in his responses to me, and ultimately left me standing on the curb empty handed. I’ll paste his final reply below, and my final thoughts back to him. Trey wrote: “Here is the ladder and qualifying that you requested. We will continue to use all the available resources we have to inform the racers on site of changes during the day. There will not be any adjustments made to the points, refunds, credits, etc. That is the resolution that we can move forward with.” My reply: “Thank you for your prompt response and the documentation that I requested. I am a little disappointed in your continued posture of inflexibility aimed at a patron of your organization who was on the receiving end of a series poor decisions. In over five decades of providing customer service since I started my first job I can’t recall being so inflexible and unyielding in the treatment of a customer while dealing with a problem that was mostly of my or my staff’s making. The particulars of a specific event may fade over time, but the memory of how you’ve been treated will last forever. I can promise you that if you ever find yourself overseas trying unsuccessfully to board one of my flights to return home to the United States that I will personally step in to assure you get top notch treatment and are accommodated. All you need to do is to bring it to my attention and it will get fixed. I am in the habit of walking out to the gate before departure to ensure everyone gets accommodated….after all, they pay my salary. I believe with all my heart that we should always do the right thing and strive to find the balance between operational integrity and event schedules. Nobody should be left behind. Regards, Carl Battis 720 A/SA” One final note......racing can be a cruel mistress. Let’s all look out for each other so that we can keep the “Sportsman” element in Sportsman Racing. See you all at the track. |
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#13 | |
Live Reporter
Join Date: Jan 2011
Location: New Bern, NC
Posts: 3,467
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James Williamson W200 J/SA. SS/JA |
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#14 | |
VIP Member
Join Date: Feb 2014
Location: Derby City, USA
Posts: 3,632
Likes: 1,081
Liked 7,915 Times in 1,515 Posts
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Life is about CHOICES …CHOOSE WISELY .. Regards….. |
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#15 | |
Member
Join Date: Feb 2017
Posts: 349
Likes: 498
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Well now. That was a pretty cold and abrupt, and short response. Sounds like he's on his way (down) assimilating the leftist politicians out there! |
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#16 |
Senior Member
Join Date: Nov 2005
Location: Verrry South Jersey
Posts: 537
Likes: 134
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Mr Battis:
It seems you caught Mr. Capps at a disadvantage. That is; you know what you're doing, and he doesn't. |
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#17 | |
Junior Member
Join Date: Oct 2020
Posts: 82
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#18 |
Senior Member
Join Date: Jun 2007
Posts: 783
Likes: 497
Liked 288 Times in 90 Posts
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Appropriate quote
“The customer is not always right......but it’s best to remember that they are always the Customer”. RJ |
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#19 |
VIP Member
Join Date: Feb 2004
Location: LONG ISLAND N.Y.
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Sound like the guys a robot and is never wrong.
How about sorry about you situation. Geez
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james perrone 1290 STK |
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#20 |
Senior Member
Join Date: Aug 2007
Location: Monroe Twp NJ
Posts: 500
Likes: 1,028
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Because we build and race these cars to run at NHRA races. It's why we attract 175+ stock and super stock races at diviision1 races. Association races are nice, but they aren't NHRA races. Do you just race your car at association races? If so, I'm glad you are fine with just that.
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Duane Hoven 1342 SS/GT |
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