2 thumbs up for Summit

Mike Graham · 12-15-2022, 11:32 PM

I bought a grid from Summit about a month ago. It had a problem after the first race. I contacted MSD. After a half hour on the phone they told me that it was defective and to send it back. They would look at it and get it repaired in maybe 20 working days.
At this point I am not happy. I just spent $1500 for an ignition box that lasted one race and you want a month to fix it?? Well that is the best they can do. Next day I call Summit to vent my frustration. After about a minute on the phone they say a new box is on the way and a call tag for the old box is too. 24 hours later the replacement is on my doorstep no charge. This is great customer service! Thank you Summit. You still know how to take care of your customers.

12-15-2022, 11:32 PM	#1
Mike Graham Member Join Date: Jul 2002 Posts: 410 Likes: 1 Liked 341 Times in 67 Posts	2 thumbs up for Summit I bought a grid from Summit about a month ago. It had a problem after the first race. I contacted MSD. After a half hour on the phone they told me that it was defective and to send it back. They would look at it and get it repaired in maybe 20 working days. At this point I am not happy. I just spent $1500 for an ignition box that lasted one race and you want a month to fix it?? Well that is the best they can do. Next day I call Summit to vent my frustration. After about a minute on the phone they say a new box is on the way and a call tag for the old box is too. 24 hours later the replacement is on my doorstep no charge. This is great customer service! Thank you Summit. You still know how to take care of your customers.

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