ALUMINUM vs. STEEL/Aluminum TRAILERS

[John Duzac]

Talking about PACE trailer Warranty: My trailer is bumper pull type and only 3 years old. It is a steel trailer with aluminum sides and NOT a Pace trailer made by Cargo Express, of Elkhart Indiana. I have two curb side doors and it seemed that both doors have rottened out and holes developed in the doors. This is a very unsightly mess as you can imagine.

The doors were made by a company called Nappanee Window and due to the economy went out of business as of October 2008.

I then contacted Cargo Express about buying two new doors, only to find that Cargo Express sold out to PACE Trailer. I explained the situation to them and they asked for the VIN number to the trailer. The cost on the doors was about $600.00 give or take. After about a week, I again contacted them and was told that my trailer was in fact made by Cargo Express and although they (PACE) did not make that treiler, they (PACE) was going to replace the two doors at a no charge cost to me, including the shipping. The representative told me he talked with management and explained to them what happened. It was the position of PACE that they were not going to see one of their customers have to pay for new doors that were only 3 years old and obviously under warranty.

In my opinion PACE Trailer is tops and high on my Christmas card list. Thank you PACE Trailer.