Does Royal Purple Care About Their Customers?

[racermpn]

Doesn't the Angel's own an asphalt company??? Its probably been 5-6 years since I raced there, but anytime it rained...plan on getting stuck.

[sc4400]

The Ennis track when built had "caliche"? dirt spread out for pit paving. It was a dust bomb dry, and a mud bowl wet. Someone stepped up and paved EVERYTHING. Much better, although I don't understand the pea gravel??

So it can be done, it's the "want to" that's missing.

RIP

[Ken Howell]

My email to Royal Purple:

I was entered at last weeks race at Royal Purple Raceway, after spending 5 days at the track, incurring many expenses other than entry fees I did not get to race. What a wasted week! The problem is the tracks problem, they know the problem, but don't care about the racers enough to solve the problem. This problem has happened in the past and will happen again. Royal Purple has their name on this track, has spent money to get their name out front, you surely have some amount of influence on the track owners. This problem does reflect on your company and future actions taken by Royal Purple can make a difference. The racer has a choice too, they can stop using your products and let other racers know about this problem. I hope Royal Purple steps up and tries to make this the last time this problem happens.

Reply from Royal Purple:

Thank you for your email and reaching out to us regarding the recent events at Royal Purple Raceway in Baytown, Tx. We understand the decision to cancel the sportsman events upset a number of racers who travelled with their teams, families, and friends. We have been in contact with the owners of the track to see what can be done to improve their facility and prevent similar situations in the future.

We know there are a lot of racers and fans who communicate through forums, websites, and emails, but we appreciate you taking the time to personally reach out to us.

Sincerely, Randy Fisher (Marketing Director Royal Purple)

[KRatcliff]

It appears that someone is finally getting the message.

[Jeff Teuton]

How about for starters put at least 30 of us in the bull pin at the end of the stands. maybe make it a requirement for two cars in one spot. Let the spectator motor homes have the fence, and give us the back. That would immediatelly take 30 out of the mud. It ain't much, but it's a start. And consolidate the t-shirt trucks and move everyone forward, Show some good faith Royal Purple Raceway.

[Darrin Christen]

Originally Posted by Jeff Teuton

How about for starters put at least 30 of us in the bull pin at the end of the stands. maybe make it a requirement for two cars in one spot. Let the spectator motor homes have the fence, and give us the back. That would immediatelly take 30 out of the mud. It ain't much, but it's a start. And consolidate the t-shirt trucks and move everyone forward, Show some good faith Royal Purple Raceway.

Jeff, I tried to go through that area with my golf cart on Friday and was stopped by a nice laddy that told me I was not allowed in there without a special pass. She said those people paid $800.00 each for the weekend to park their motorhomes in there. You don't have to wonder why racers were not pitted there as usual! $310 only gets you a spot in the pasture!

[Tom Meyer]

Sat, 31 Mar 2007, 08:32 PM

Rain Wipes Out Saturday Racing
By Larry Sullivan







BAYTOWN, Texas -


7:20 p.m. - After 45 minutes, the third attempt to dry the track for an abbreviated Saturday schedule was interrupted by rain that was hard enough to wet down the track once again.

After three strikes, race officials finally abandoned track drying activities and called it a day.

Qualifying is complete for this event. Eliminations will start at 9 a.m. Sunday, with a round of Top Alcohol eliminations and a round of Pro Modified qualifying.

Professional eliminations will begin at 11 a.m., as scheduled, and race officials hope to complete the event tomorrow, but will return Monday if necessary.

Today's tickets will be honored at face value tomorrow.

Due to soggy conditions in the unpaved pit areas, Sportsman racers in Stock and Super Comp will not take to the track until after the semifinals for the Professional and Top Alcohol competitors, Super Stock and Super Street will follow the Professional and Top Alcohol final rounds. The additional time will give workers time to stabilize the roads in those pit areas so all the race cars in each of those categories can make it to the staging lanes.



This happened in 2007 to me, got pulled out at sunday midnite, the racers came back the the following week to more or the same, the race was finally finshed weeks later somewere else. In six years you think they could be doing some improvments every year to bring it up to a more sportsman racer friendly place. Tom

[Hagen Gary]

Originally Posted by Jeff Teuton

How about for starters put at least 30 of us in the bull pin at the end of the stands. maybe make it a requirement for two cars in one spot. Let the spectator motor homes have the fence, and give us the back. That would immediatelly take 30 out of the mud. It ain't much, but it's a start. And consolidate the t-shirt trucks and move everyone forward, Show some good faith Royal Purple Raceway.

Exactly what I was thinking, but I think you can get 40 rigs in that area next to the stands. Why do the remote control cars have to be in pit space? How about mixed in with all the food places behind the stands? Throw a couple t-shirt factories in there too, plenty of wasted space in that area... Do the pros really need all of their motorhomes taking up valuable pit space? With all of them and the golf cart rental truck moved to the back instead of right up front next to the fuel station, you could get another 15 rigs in there easy. Now all they have to do is black top 1 single road out there in the pasture and we are in business. They don't have to black top all the pit spaces, just the road getting there. The only part that was really bad was the last road; you could still use the pit spots down the others. Fact is they don't care about us. Who wants to bet instead of this fix, they just eliminate some of the classes there next year?

[Hagen Gary]

My email and Reply from them.... Doesn't look like a copy paste job, so somebody over there is looking at each email that comes in... Hope they help solve this issue...

Name: Hagen Gary

Hi, I am a sportsmen racer competing in the NHRA Stock and Super Stock classes. They are performance based classes so I am very aware of your products and I do use them. I am writing this email to inform you that the track in Baytown, that your company is a title sponsor of, is giving a very negative impression of your products to your most important customers, the sportsmen racer. The owners of the track own a paving company yet have made zero improvements to the muddy low lying area that they put us in. We were under the impression that when Royal Purple came aboard a few years ago that this issue would be addressed. Apparently they just took your money and bought some purple paint. As you know, the race for the sportsmen was canceled and this isn't the first time it has happened. I completely understand NHRAs position and applaud them for refunding our entry and crew member tickets. It's the tracks fault, end if story. NHRA could not run us considering 60% of us were in the sloppy mud roads and pits. How can you let this be your title track when they crap on the people who use your products year after year? Please don't let them fool you any longer, they have done nothing for the racers competing in comp, super stock, stock, super gas, super comp, super street, top sportsmen and top dragster. Look at the numbers, we make up a great majority of the racers out there. A bunch of alcohol cars were in the mud and had to have their trailers towed out by a tractor also. It's a shame really, and very negative for your product

Mr. Hagen,

Thank you for your email and being an advocate for Royal Purple. We appreciate your feedback and have reached out to the owners of track to see how we can improve their facility to prevent a similar situation in the years ahead. Our goal is to make Houston one of the best stops on NHRA’s schedule not only for the racers but for the teams, families, and friends who travel with them.

Thanks again for your comments and we wish you the best for the remainder of the season.


Sincerely,

Randy