I Got Beat By The Division Director In Round 1

Carl Battis · 07-01-2021, 02:04 PM

I thought I’d close the loop on this thread and provide an update for those who were interested.

The day after my original post I received an email from Division 4 Director Trey Capps that included a quasi apology for the confusion and the multiple errors that led to the 5 changes to the Qualifying Sheet and Ladder. He also provided an explanation as to the nature of the glitches that led to such a discombobulated series of errors. He did not offer to make any amends for the outcome.

I responded via email thanking him for his reply, and outlined how I felt it should have been handled. My response was based on my nearly four decades of running a large operation dependent on both mechanical integrity and the human interaction dynamic - specifically trying to strike a balance between operational needs and Customer Service. I asked for some accommodation since he and his staff were largely the cause for the problem. He did not agree in his responses to me, and ultimately left me standing on the curb empty handed.

I’ll paste his final reply below, and my final thoughts back to him.

Trey wrote:

“Here is the ladder and qualifying that you requested. We will continue to use all the available resources we have to inform the racers on site of changes during the day. There will not be any adjustments made to the points, refunds, credits, etc. That is the resolution that we can move forward with.”

My reply:

“Thank you for your prompt response and the documentation that I requested. I am a little disappointed in your continued posture of inflexibility aimed at a patron of your organization who was on the receiving end of a series poor decisions.

In over five decades of providing customer service since I started my first job I can’t recall being so inflexible and unyielding in the treatment of a customer while dealing with a problem that was mostly of my or my staff’s making. The particulars of a specific event may fade over time, but the memory of how you’ve been treated will last forever.

I can promise you that if you ever find yourself overseas trying unsuccessfully to board one of my flights to return home to the United States that I will personally step in to assure you get top notch treatment and are accommodated. All you need to do is to bring it to my attention and it will get fixed. I am in the habit of walking out to the gate before departure to ensure everyone gets accommodated….after all, they pay my salary. I believe with all my heart that we should always do the right thing and strive to find the balance between operational integrity and event schedules. Nobody should be left behind.

Regards,

Carl Battis
720 A/SA”

One final note......racing can be a cruel mistress. Let’s all look out for each other so that we can keep the “Sportsman” element in Sportsman Racing. See you all at the track.

07-01-2021, 02:04 PM	#9
Carl Battis Member Join Date: Apr 2007 Posts: 100 Likes: 24 Liked 183 Times in 36 Posts	Re: I Got Beat By The Division Director In Round 1 I thought I’d close the loop on this thread and provide an update for those who were interested. The day after my original post I received an email from Division 4 Director Trey Capps that included a quasi apology for the confusion and the multiple errors that led to the 5 changes to the Qualifying Sheet and Ladder. He also provided an explanation as to the nature of the glitches that led to such a discombobulated series of errors. He did not offer to make any amends for the outcome. I responded via email thanking him for his reply, and outlined how I felt it should have been handled. My response was based on my nearly four decades of running a large operation dependent on both mechanical integrity and the human interaction dynamic - specifically trying to strike a balance between operational needs and Customer Service. I asked for some accommodation since he and his staff were largely the cause for the problem. He did not agree in his responses to me, and ultimately left me standing on the curb empty handed. I’ll paste his final reply below, and my final thoughts back to him. Trey wrote: “Here is the ladder and qualifying that you requested. We will continue to use all the available resources we have to inform the racers on site of changes during the day. There will not be any adjustments made to the points, refunds, credits, etc. That is the resolution that we can move forward with.” My reply: “Thank you for your prompt response and the documentation that I requested. I am a little disappointed in your continued posture of inflexibility aimed at a patron of your organization who was on the receiving end of a series poor decisions. In over five decades of providing customer service since I started my first job I can’t recall being so inflexible and unyielding in the treatment of a customer while dealing with a problem that was mostly of my or my staff’s making. The particulars of a specific event may fade over time, but the memory of how you’ve been treated will last forever. I can promise you that if you ever find yourself overseas trying unsuccessfully to board one of my flights to return home to the United States that I will personally step in to assure you get top notch treatment and are accommodated. All you need to do is to bring it to my attention and it will get fixed. I am in the habit of walking out to the gate before departure to ensure everyone gets accommodated….after all, they pay my salary. I believe with all my heart that we should always do the right thing and strive to find the balance between operational integrity and event schedules. Nobody should be left behind. Regards, Carl Battis 720 A/SA” One final note......racing can be a cruel mistress. Let’s all look out for each other so that we can keep the “Sportsman” element in Sportsman Racing. See you all at the track.