Does Royal Purple Care About Their Customers?

Ken Howell · 05-03-2013, 09:57 PM

My email to Royal Purple:

I was entered at last weeks race at Royal Purple Raceway, after spending 5 days at the track, incurring many expenses other than entry fees I did not get to race. What a wasted week! The problem is the tracks problem, they know the problem, but don't care about the racers enough to solve the problem. This problem has happened in the past and will happen again. Royal Purple has their name on this track, has spent money to get their name out front, you surely have some amount of influence on the track owners. This problem does reflect on your company and future actions taken by Royal Purple can make a difference. The racer has a choice too, they can stop using your products and let other racers know about this problem. I hope Royal Purple steps up and tries to make this the last time this problem happens.

Reply from Royal Purple:

Thank you for your email and reaching out to us regarding the recent events at Royal Purple Raceway in Baytown, Tx. We understand the decision to cancel the sportsman events upset a number of racers who travelled with their teams, families, and friends. We have been in contact with the owners of the track to see what can be done to improve their facility and prevent similar situations in the future.

We know there are a lot of racers and fans who communicate through forums, websites, and emails, but we appreciate you taking the time to personally reach out to us.

Sincerely, Randy Fisher (Marketing Director Royal Purple)

05-03-2013, 09:57 PM	#13
Ken Howell Junior Member Join Date: Dec 2001 Location: Baytown, Texas Posts: 10 Likes: 0 Liked 0 Times in 0 Posts	Re: Does Royal Purple Care About Their Customers? My email to Royal Purple: I was entered at last weeks race at Royal Purple Raceway, after spending 5 days at the track, incurring many expenses other than entry fees I did not get to race. What a wasted week! The problem is the tracks problem, they know the problem, but don't care about the racers enough to solve the problem. This problem has happened in the past and will happen again. Royal Purple has their name on this track, has spent money to get their name out front, you surely have some amount of influence on the track owners. This problem does reflect on your company and future actions taken by Royal Purple can make a difference. The racer has a choice too, they can stop using your products and let other racers know about this problem. I hope Royal Purple steps up and tries to make this the last time this problem happens. Reply from Royal Purple: Thank you for your email and reaching out to us regarding the recent events at Royal Purple Raceway in Baytown, Tx. We understand the decision to cancel the sportsman events upset a number of racers who travelled with their teams, families, and friends. We have been in contact with the owners of the track to see what can be done to improve their facility and prevent similar situations in the future. We know there are a lot of racers and fans who communicate through forums, websites, and emails, but we appreciate you taking the time to personally reach out to us. Sincerely, Randy Fisher (Marketing Director Royal Purple)