Avoid Super8 Motels

Bob Gullett · 07-02-2009, 04:01 PM

What ever you do do not book on line for reservations at Super 8. I booked Woodburn for the divisional but won't be able to make it and was told because I booked online, its a prepayed non-refundable room. (new internet booking policy) For all the times I have stayed at Super 8 you would think that they would refund me my credit card. I even talked to managment and was basically told to pound sand. That is the last time I will ever stay at a super 8. $285 down the toilet.

Greg Reimer 7376 · 07-02-2009, 04:07 PM

Call your card issuer( the 1-800 number) and dispute the charge. Thay could stop payment. That sounds like some little twerpy manager that needs his face rearranged. That doesn't sound like he speaks for a reputable chain. I've never heard of that kind of thing at another Super 8.Better luck next time, and thanks for the warning about that one.

Bobby Lundholm · 07-02-2009, 05:16 PM

Some chains offer a discounted rate if you pay in advance. I guess it's to get your money right away. I ran into that problem before, and I made a big enough fuss that my money was refunded. I'd call the corporate office and see if you can get anywhere with them. Or hold your breath and wait for Obama to give you the money back. Good luck with the second one.

Stick Racing · 07-02-2009, 05:38 PM

Quote:

Originally Posted by Bob Gullett

What ever you do do not book on line for reservations at Super 8. I booked Woodburn for the divisional but won't be able to make it and was told because I booked online, its a prepayed non-refundable room. (new internet booking policy) For all the times I have stayed at Super 8 you would think that they would refund me my credit card. I even talked to managment and was basically told to pound sand. That is the last time I will ever stay at a super 8. $285 down the toilet.

You mean you can actually understand what he was saying?

I can never interpret what any hotel worker says..or his brother that works at the 7-Eleven.

Hilton it is! (Maybe I'll see Paris there).

Andy Stone A/S 1102 SS/C 1112

Bill Edgeworth · 07-02-2009, 08:00 PM

Bob,
Sorry to hear you can’t make it and lost your money. I think some of the chains have “internet only rates” with those you get a better rate but its either non refundable or minimum 7 days cancelation. I booked at the very same hotel today through the Wyndham Rewards Program website below is what I cut and pasted out of my confirmation email. Maybe the rules are different for the rewards program members???

Rate Description: Best Available Rate Free Continental Breakfast Free Internet Access Destination Super

Cancellation Policy: If you need to cancel, you must do so by 4:00 PM local hotel time on July 8, 2009 or your credit card will be charged for one night's stay.

1 Queen Bed Room Best Available Rate

Philip Saran · 07-02-2009, 08:07 PM

Bob, I would contact Super 8 Corporate and complain.

All hotels I've ever used had the cancel by a certain time/date or
be charged for the first night's stay even if you do not use it.

I hope you can get some satisfaction out of Super 8 Corporate.

Sean Haning · 07-03-2009, 07:33 AM

Quote:

Originally Posted by Bob Gullett

What ever you do do not book on line for reservations at Super 8. I booked Woodburn for the divisional but won't be able to make it and was told because I booked online, its a prepayed non-refundable room. (new internet booking policy) For all the times I have stayed at Super 8 you would think that they would refund me my credit card. I even talked to managment and was basically told to pound sand. That is the last time I will ever stay at a super 8. $285 down the toilet.

I booked a Days Inn for last weekend and it was stated on their site that it was non-refundable. I don't believe its right if a timely cancellation is done. I agree that you should contact your cc company and see if they can help.

Dave Kommel · 07-03-2009, 10:57 AM

You have to look very closely when booking rooms online these days. Several chains do offer special rates that are paid in advance and/or non-cancellable. We book 90% of our rooms at Hilton properties (Mostly Hampton Inns) and many times the best rate they offer is non-cancellable and paid at the time of booking.

Superfan1 · 07-03-2009, 11:44 AM

When you are booking a "paid in advance" rate, your credit card will be charged immediately, and it states right on the website that it is non refundable; that is the price you pay for the lower rate. When you book any of the other rates, your credit card isn't charged until you checkout. I am always very careful when I am making my online reservations in order to avoid the problem that you are having. Definitely call your credit card company and dispute the charges, but I don't know if it will do any good. Good luck.
Bill Seabrooks - superfan1
Bridgeport, Ct.

mcink · 07-03-2009, 02:49 PM

I've booked rooms this way, and something came up and I needed to change my reservation.
They wouldn't let me cancel and do a refund (of which I was well aware of),
but they allowed me to change it to another night at the same place.

Ironically, I changed it three times, and by then, I was able to cancel the room, and not be charged...

Will it work again, don't know 'til you try.

07-02-2009, 04:01 PM	#1
Bob Gullett VIP Member Join Date: Mar 2002 Posts: 1,106 Likes: 57 Liked 507 Times in 116 Posts	Avoid Super8 Motels What ever you do do not book on line for reservations at Super 8. I booked Woodburn for the divisional but won't be able to make it and was told because I booked online, its a prepayed non-refundable room. (new internet booking policy) For all the times I have stayed at Super 8 you would think that they would refund me my credit card. I even talked to managment and was basically told to pound sand. That is the last time I will ever stay at a super 8. $285 down the toilet. __________________ 68 Chevy11 327 F/S

07-02-2009, 04:07 PM	#2
Greg Reimer 7376 VIP Member Join Date: Nov 2008 Location: Glendora,Calif. Posts: 1,136 Likes: 172 Liked 705 Times in 219 Posts	Re: Avoid Super8 Motels Call your card issuer( the 1-800 number) and dispute the charge. Thay could stop payment. That sounds like some little twerpy manager that needs his face rearranged. That doesn't sound like he speaks for a reputable chain. I've never heard of that kind of thing at another Super 8.Better luck next time, and thanks for the warning about that one.

07-02-2009, 05:16 PM	#3
Bobby Lundholm Member Join Date: Dec 2006 Location: Charlevoix, MI Posts: 453 Likes: 115 Liked 127 Times in 49 Posts	Re: Avoid Super8 Motels Some chains offer a discounted rate if you pay in advance. I guess it's to get your money right away. I ran into that problem before, and I made a big enough fuss that my money was refunded. I'd call the corporate office and see if you can get anywhere with them. Or hold your breath and wait for Obama to give you the money back. Good luck with the second one. __________________ Bobby Lundholm 3516 G/SA

07-02-2009, 08:00 PM	#5
Bill Edgeworth Member Join Date: Oct 2006 Location: Tacoma, WA Posts: 258 Likes: 0 Liked 0 Times in 0 Posts	Re: Avoid Super8 Motels Bob, Sorry to hear you can’t make it and lost your money. I think some of the chains have “internet only rates” with those you get a better rate but its either non refundable or minimum 7 days cancelation. I booked at the very same hotel today through the Wyndham Rewards Program website below is what I cut and pasted out of my confirmation email. Maybe the rules are different for the rewards program members??? Rate Description: Best Available Rate Free Continental Breakfast Free Internet Access Destination Super Cancellation Policy: If you need to cancel, you must do so by 4:00 PM local hotel time on July 8, 2009 or your credit card will be charged for one night's stay. 1 Queen Bed Room Best Available Rate __________________ Bill Edgeworth 6471 STK Last edited by Bill Edgeworth; 07-02-2009 at 08:03 PM.

07-02-2009, 08:07 PM	#6
Philip Saran Senior Member Join Date: Oct 2006 Location: Parker, CO. Posts: 728 Likes: 165 Liked 14 Times in 11 Posts	Re: Avoid Super8 Motels Bob, I would contact Super 8 Corporate and complain. All hotels I've ever used had the cancel by a certain time/date or be charged for the first night's stay even if you do not use it. I hope you can get some satisfaction out of Super 8 Corporate. __________________ Phil Saran Parker, Colorado

07-03-2009, 10:57 AM	#8
Dave Kommel Member Join Date: Jul 2007 Location: San Dimas CA Posts: 143 Likes: 2 Liked 2 Times in 1 Post	Re: Avoid Super8 Motels You have to look very closely when booking rooms online these days. Several chains do offer special rates that are paid in advance and/or non-cancellable. We book 90% of our rooms at Hilton properties (Mostly Hampton Inns) and many times the best rate they offer is non-cancellable and paid at the time of booking. __________________ Dave Kommel

07-03-2009, 11:44 AM	#9
Superfan1 VIP Member Join Date: Dec 2007 Location: Bridgeport,CT. Posts: 1,993 Likes: 1,665 Liked 2,637 Times in 440 Posts	Re: Avoid Super8 Motels When you are booking a "paid in advance" rate, your credit card will be charged immediately, and it states right on the website that it is non refundable; that is the price you pay for the lower rate. When you book any of the other rates, your credit card isn't charged until you checkout. I am always very careful when I am making my online reservations in order to avoid the problem that you are having. Definitely call your credit card company and dispute the charges, but I don't know if it will do any good. Good luck. Bill Seabrooks - superfan1 Bridgeport, Ct.

07-03-2009, 02:49 PM	#10
mcink Member Join Date: Dec 2008 Location: eastriver Posts: 460 Likes: 0 Liked 1 Time in 1 Post	Re: Avoid Super8 Motels I've booked rooms this way, and something came up and I needed to change my reservation. They wouldn't let me cancel and do a refund (of which I was well aware of), but they allowed me to change it to another night at the same place. Ironically, I changed it three times, and by then, I was able to cancel the room, and not be charged... Will it work again, don't know 'til you try.