[Ron Middleton]

Probably the best way to measure the quality of an auto insurance company is to check with non-DRP (Direct Repair Program) shops and see what kind of problems they have with a particular company you ar thinking of insuring with or ask them which insurance compnay they have the most problems getting compensated to properly repair a vehicle. Being a former VP of the MS. Collision Repair Association and involved nationally with the collision industry and consumer advocate groups, I can tell you that Progressive is probably the one company that has more complaints than any other. Just ask Mississippi Attorney General, who had a Progressive adjuster locked up for grand theft in a claim involving his truck and an at fault Progressive insured.