Beware of CSR Performance
 

I ordered a water pump and fittings from CSR in December of 2021 to have as a spare. My credit card was charged for the water pump and fittings in that same month.
After several phone calls to them in 2022 I finally asked for my money back in August of 2022.
It is now September of 2023 and after 6 phone calls that I have made to them this year I still have not received a refund. Every time I call them they promise that a check will be mailed to me.
I'm sure that I'm not the only one dealing with false promises from this company.

Re: Beware of CSR Performance
 

Thank You for the warning. It is much appreciated. If you ever dealt with Meziere , you wouldn’t be dealing with CSR. After 20 years I felt guilty and sent my Meziere SBC water pump back to California for a look see. Excellent products, competitive pricing and excellent customer service !!!!!

Re: Beware of CSR Performance
 

Funny Story. One year I won the Chicago points race and Randy Wilkes won the National event.Randy and I decided to ride home together. He drove his MH and I rode shotgun. It's a 8 hour trip home for us from there and on the way home we got to talking about contingency. I happened to mention CSR was the worst. I explained that I had made what seemed like dozens of calls only to be told (just like you) the checks in the mail, only to be told a month later, it's going to be cut next week, only to be told a month later some other ridiculous answer. He spoke up and said " you mean ( I cant think of her name but its the girl that wrote the checks and I think she was related to the owner. Maybe his daughter) Randy and her had been "friends" LOL.
The next time I called I mentioned I was good buddy's with Randy and how we had rode home together and her name came up. She bout went off "You know Randy !!!!! OMG!!!",
Funny thing, I had a check in three days...

Re: Beware of CSR Performance
 

you're many years late with your warning as CSR formally CSI has been bad with customer service as well paying contingency. when they were a contingency sponsor.

As has been said, Meziere for anything cooling system related and flex plates too.

Re: Beware of CSR Performance
 

I ordered a transmission shield in Feb of this year. Nothing yet. Will not return phone calls and hasn't replied to any emails since July. Have saved every email, as I may contact the credit card company. Kim Wood is the lady I have tried to contact, but no luck. Think I will go with a blanket as I don't think I will ever see the shield I ordered. Absolutely the worst. I ordered direct from them and not Summit. If a person keeps checking the Summit site you will see that CSR keeps pushing the expected delivery date later and later. By the way, if they ever reply to an email saying they will give me an update, that never happens either. I started the return process. Now I will see what happens.

Re: Beware of CSR Performance
 

It's kind of hard to believe that a Company that offers some of the Finest Quality Components has this type of problem. They have spent time with Design & Engineering what they offer and the fit, finish and operation of their product is very acceptable. This kind of news is not what CSR should be generating, it doesn't make sense. "Customer Service" in general today certainly is not what it once was. Hopefully you will get some resolution to this issue soon. MB

Re: Beware of CSR Performance
 

Yes, for those with good memories….CSR (CSI) and their lack of contingency payments has left us with a bitter taste. The worst part of the whole deal is that Rowland Wood (owner) is a racer….Simply UNACCEPTABLE.

Re: Beware of CSR Performance
 

I ordered a transmission shield in early August after the new rule came out. They told me they were on back order and it would be mid September before they could get to it. On Monday they told me it was going to production this week and would ship out either Friday or Monday. Hope everything works out and I can give them a favorable review.

Re: Beware of CSR Performance
 

Hope is not a strategy. They have for all intents and purposes been out of business for a very long time.

Re: Beware of CSR Performance
 

Let me save you some time - get your money back, now! I heard the exact same story when I ordered a shield about 2 years ago. "It's almost ready...they're prepping the molds...should ship Friday..."

As soon as the story cycle started over again, I sent them an e-mailing stating I'd be reporting their charge as fraudulent to my credit card and that it'd be much easier just to refund me. I had a check in 3 or 4 days. You've never seen anybody drive to the bank faster.

Re: Beware of CSR Performance
 

Just put in a dispute with your credit card company. They will reverse the charge and credit your account.

Re: Beware of CSR Performance
 

Well its gonna be hard to comply with the new flex plate shield rule for many of us with stock transmission tunnels, no SFI transmission case option and no CSR shield. Hate to say it, but were gonna need removable tunnels in Stock to comply with the new rule given lack of product availability.

Re: Beware of CSR Performance
 

I sure wish someone else would start to manufacture the carbon fiber shields!

Re: Beware of CSR Performance
 

What is the new rule?? I knew they were requiring sfi flexplate.. but didnt know about the shield.. all automatic cars?

Re: Beware of CSR Performance
 

not a new rule...

General Regulations Section 21, page 17

2:14 TRANSMISSION, AUTOMATIC/NHRAACCEPTED
All cars running 10.99 (*6.99) seconds and quicker must have
an NHRA-accepted locking-type dipstick on the transmission,
and dipstick/filler tubes must be securely fastened (i.e., bolted,
aircraft clamped). Wire ties, hose clamps, etc. prohibited.
Any non-OEM automatic floor-mounted automatic transmission
shifter must be equipped with a spring-loaded positive
reverse lockout device to prevent the shifter from accidentally
being put into reverse gear. Functional neutral safety switch
mandatory. All transmission lines must be metallic or highpressure-type hose.
All vehicles running quicker than 10.99
seconds (*6.99) or faster than 135 mph (except some Stock
and Super Stock classes as noted under Class Requirements)
and using an automatic transmission must be equipped
with a transmission shield meeting SFI Spec 4.1 and labeled
accordingly. (“Blanket”-type shield, appropriately labeled as
meeting SFI Spec 4.1, permitted.) All non-blanket-type shields
must incorporate two (or one, per manufacturer’s instructions)
3/4 x 1/8-inch straps that bolt to the shield on each side and
pass under the transmission pan, or transmission pan must
be labeled as meeting SFI Spec 4.1. Permitted in all classes
where an automatic transmission is used.
Comp, Super Comp, Super Gas, 9.99 or quicker E.T. cars, and
135-mph or faster E.T. cars using an automatic transmission,
Lenco Drive, or BRT must be equipped with a flexplate meeting
SFI Spec 29.1 and covered by a flexplate shield meeting SFI
Spec 30.1. Transmission that can utilize a high-gear transbrake
must be supported by the use of two momentary buttons
(one to arm the system, second as the main transbrake). Air
shifter bottles must be stamped with DOT-1800 pound rating
(minimum) and be securely mounted (i.e., no tie wraps or hose
clamps).

Re: Beware of CSR Performance
 

Stock/Super Stock - Beginning January 1, 2024, SFI Flexplate mandatory on all V8 vehicles.

Re: Beware of CSR Performance
 

long overdue. too many old guys still running 50 year old flexplates and others chinese junk.

Re: Beware of CSR Performance
 

The 50 year old flexplates aren't the problem and neither is the good stuff (ATI, Meziere). It's the Chinese stuff.

Re: Beware of CSR Performance
 

My mistake, I confused the new SFI flex plate rule with the old 9.99 flex plate shield rule. Since I am moving to A/SA, their both new rules for me to comply with.

Re: Beware of CSR Performance
 

Ok, i knew about this.. I just thought it had gotten changed for the slower class cars as well..Doesnt effect me lol

Re: Beware of CSR Performance
 

Ken Keir Race Cars sells a really nice lightweight trans blanket/shield. Keeps heat down works on metric and th350s.Give ken a call he is super reaponsive and sells great products...
301 704 7046

Re: Beware of CSR Performance
 

Thought I would give an update on my Trans shield order from CSR. In September CSR called me to say the trans shield was going to production and shipping by the end of the week. They charged my credit card. Of course the shield has not arrived and this morning they claimed it would go out the first week of January. If I had other options for my race car, I would cancel the order, but I do not have options. If I don't get it in January, I will definitely work through my credit card to get my money back.

Re: Beware of CSR Performance
 

Terrible. Sorry that you didn’t hear about them before you ordered. They’ve been awful for along time….

Re: Beware of CSR Performance
 

Reading this post.. .made me just order an aftermarket powerglide case instead of fooling with buying a new shield or trying to get csr to recert the one i have

Re: Beware of CSR Performance
 

Question.
Are there not fake SFI stickers flying around that could be placed on Chineze made junk?

Re: Beware of CSR Performance
 

I joined the CSR no delivery club back in July Sent in my super shield to recertify and because of one small modification they sent it back. She said they were going to produce a new one for me within 60 days and charged my credit card. I called every month since October and the promise is any day now it will be shipped. I am going to have to get with my credit card company to see if they can reverse the charge Hopefully they can since she billed me back in July

Re: Beware of CSR Performance
 

I have a CSR glide shield that I bought off a guy and it's in the box never used. The cert has ran out and I was going to send it in to be re-certed. I just couldn't pull the trigger because I was afraid I would never see it again and be out the money I spent buying plus the shipping cost. LOL I guess it will sit on the shelf or find it's way on to something that doesn't need a SFI sticker.

Re: Beware of CSR Performance
 

I sent a shield in for recertification in February of 2022. They were not making shields at that time because of supply chain issues (probably true).

They turned it around in a day or two.

Bill

Re: Beware of CSR Performance
 

I see 10.99 or quicker, where does it say all?

Edit: Just found it...I guess I have to spend more money...to run in the 14's, LOL!!! Good news is they are cheaper than I thought.

Re: Beware of CSR Performance
 

Thanks Bill

Re: Beware of CSR Performance
 

why does nhra allow this BS to continue?

Re: Beware of CSR Performance
 

I am a little confused by the last comment. What does NHRA have to do
with a privately held LLC company? I'll be interested to find out.

J.R.

Re: Beware of CSR Performance
 

Add me to the list. I ordered in February, they took my card number and charged it in March. Still no product. Every time I call they say next week!! It is ridiculous.

Re: Beware of CSR Performance
 

Another company should step up to make the same shields. It's a missed opportunity for companies like Harwood that can make the molds and apply the carbon fiber.

It's not like the issues at CSR are a closely guarded secret.

There can even be some improvement, like relieving the shield 1/4" for a 727 proflight so you can get at the band adjustment without having to remove the shield.....

Re: Beware of CSR Performance
 

My experience has been most shields require some trimming and/or added tunnel clearance to fit and improve cable routing/stability. Subsequent recert by the manufacturer is therefore a no-go. Combined with drilling to permit easy band adjustments I’ve resorted to cheap SFI blankets around the shield, again that’s much easier of course on a Super Stock car.

Spotty experience with CSR, not inclined to roll the dice with them or the MSD repair in the Charlotte area.

Re: Beware of CSR Performance
 

The shield itself is really nice. Why they decided to partially cover the band adjustment is beyond me.

You're exactly right. Relieve that area 1/4 inch just at the band bolt and you're out of luck to get it recertified. It's insane.

Re: Beware of CSR Performance
 

You're Welcome!
Hopefully you will have the same luck.

Re: Beware of CSR Performance
 

Has anyone gotten their products from CSR? I was charged March 1, 2023 for my transmission shield. Constantly being told next week. I bought a blanket from Ken Keir and it is great quality and he was awesome to deal with. However, I would like to get my shield. I opened a dispute with CC company today. Just wondering if anyone else has had any success?

Re: Beware of CSR Performance
 

I have not recieved my shield and its been about 7 months since ordering it and about 4 months since they first said it would be shipped out by the end of the week.

Re: Beware of CSR Performance
 

My son ordered a shield from them. They charged his credit card the next day. They said it would ship in a month. When he checked after 2 months, the reasons (excuses) why it had not shipped started. After 6 months he called and told them to cancel his order and reverse the charge on his credit card. They did not reverse the charge after a week so he started calling them EVERY DAY until they finally reversed the charge. This outfit appears to simply be in the scam business.