2008 Ford Super Duty F-350
 

We have a 2008 Ford Super Duty Diesel with 44000 miles on it. Truck has been meticulously taken care of. The truck started smoking bad so pulled over thinking it blew head gasket. Checked the engine oil level and was way high. Didn't smell antifreeze. Called dealer they said could be number of things causing it. So few blocks away had oil quick changed so I could get oil level fresh and level right so I could nurse it to dealer. Got it to dealer and they said after inspection that motor was shot, and that it would not be covered under 100,000 mile warranty because they said oil changes were not done at the 3000 mile intervals. We were changing every 7-10000 miles. They are saying needs new motor, 2 new turbos, and exhaust for a total of $21,395.96 to repair. Now the question is, is that motor that touchy with it's oil changes or is Ford got a big problem and they are not confessing to it? Am I at fault here or is there something else going on here? I don't know diesels that well. Any input would be of help! Thanks

Re: 2008 Ford Super Duty F-350
 

Z,
I just got a letter in the mail from FORD regarding my diesel service. It states that oil changes for a 6.4 in normal operating conditions is every 10,000 miles. Every 5,000 miles or 200 hours for special operating conditions.

PM me if you need more and I will scan and e-mail you a copy of this

Steve

Re: 2008 Ford Super Duty F-350
 

Go to www.media.ford.com and read it -DOWNLOAD IT-show it to the service guy at your dealer---if he is not convinced then call the local Ford Zone office and have Ford Warranty rep meet with you the service mgr and himself to resolve your problem---- my take on it---Comp 387

Re: 2008 Ford Super Duty F-350
 

Call Ford Customer Service, and explain you problem. the oil changes are right on the mark as far as Ford is concerned. I have seen ford take care of these problems with far worse conditions.
Bob Lasko
1134
SS/CS

Re: 2008 Ford Super Duty F-350
 

Not to be argumentative, but I think there have been many other diesels built which were worse than a 6.4L. Does anyone remember the Gm 5.7L? ;)

I rented one a few weeks back for a diesel drag race at Indy. Bone stock I was running mid-15's.

Sounds like maybe an injector was stuck open and dumping raw fuel, probably washed down the cylinders, and the now-contaminated oil could have screwed up many other items. The excessive smoke was likely from the stuck injector, and this would have nothing to do with oil change interval.

You might want to post on a Ford Diesel specific web forum, like:
www.powerstrokenation.com
www.powerstroke.org

Regards,

Re: 2008 Ford Super Duty F-350
 

The engines used in the Fords today are made by International,should not have been used in these trucks,to small compartment. look at the insulation in the engine compartment,keeps in the heat..

Re: 2008 Ford Super Duty F-350
 

Guy's I'm so frustrated right now. I have researched this thing and this motor is a BIG problem. The thing that is making me really mad right now is the dealership wont tell me what went wrong or is wrong right now. Don't know if they are afraid I'm going to go home and fix it myself???? They are just saying that it needs new motor, and that if I have them do it it will have 100,000 mile warranty again. WELL it sure wasn't a very good 100,000 mile warranty the first time! So why the second time. This truck puts it's miles on in quick intervals. It's not like city or allot of idle time. So the hours are even more in my favor. I have documented 5 oil changes and they are saying it should have had more than that. Ford rep. was there this morning took oil sample but before we even have results back he has flaged the vin # has no warranty. I'm going to fight this.....probably try different dealership. But don't know what thats going to get me with the rep already looking at it. They never pulled the pan. However they said they did. I think it had bad injector. Yes there right, turbo's are probably needing rebuilt because oil got in the exhaust, BUT WHAT caused the oil in the exhaust? I don't think oil change would have changed that from happening???

Re: 2008 Ford Super Duty F-350
 

does the truck have a chip in it? do you use ford filters on it? i work at a dealership and i know that ford has been getting hard nose on those issues. still the 6.4v seems to be a good engine. have seen very few of them in our shop, especially when compared to the 6.0s. now that was a bad one.

Re: 2008 Ford Super Duty F-350
 

Truck is bone stock. And yes the Ford dealer said it should have a FORD filter in it. No it has filters from Valvoline oil change places. I will tell you that we complained of the milage that it was getting way back in the beginning. It only gets about 12.5 miles to a gallon and that is being good on it. They said it doesn't break in tell 40-50 k on it. It falls to between 6.5-8.5 pulling trailer. I will tell you that my brother in law with a 08 GMC is getting 16-18 out of the box and gets 14-15 pulling 12000
pounds.

Re: 2008 Ford Super Duty F-350
 

They absolutely cannot deny warranty on the basis of you not using their filters. There's been a law on the books for decades preventing that. It's called the Magnuson-Moss Warranty Act.

try this: http://www.free-lemon-law-guide.com/...n-moss-act.php

Re: 2008 Ford Super Duty F-350
 

yeah they don't get any fuel mileage. been a complaint since day 1. sounds fishy that they are denying warranty work then. especially since it's under 3/36. i would try another dealer if you can.

Re: 2008 Ford Super Duty F-350
 

I agree with you 100% as a former Ford tech and now a city fleet tech. The 6.0 had many more problems than the 6.4 diesel. Yes the 6.4 is stuffed in there tight but so is the 5.4 gas and the V10. Not fun to work on but there are a lot of them on the road without near the probelms of the 6.0.
We have a 6.4 in a bucket truck and it went in for a recall on the radiator and to reprogram the pcm for an improved dpf filter cycle. Only other problem is the fuel transfer pump failed.

As long as it does not have a chip in it Ford should make good on the warranty. Get a hold of the zone rep and go from there. Sounds like your dealer is going to make you do the work. Good luck, Brian

Re: 2008 Ford Super Duty F-350
 

Yeah, and after all the smoke clears.....(no pun intended) it probably is the EGR cooler.

Re: 2008 Ford Super Duty F-350
 

Here's my thinking. The truck if it were running with the miles that are on it is worth 30K. Know they want me to spend $21400 to fix it. So that puts me at $51400 in when the truck was purchased at 46K on a 50K sticker. In my oppionion I have a new boat anchor for the cottage. Can I report it stollen??????

Re: 2008 Ford Super Duty F-350
 

As a previous Dealership automotive tech and a current tech for Cat Diesel, I first off would at this point
get in touch with the BAR( Bureau of Automotive Repair ) and get a case open ASAP. Make sure you
have all your documents in order. Your next conversation with the dealer and the Rep should go something
like I would like to have all your documented Service reports up to this point on my vehicle its your right to have copies of all the info period, Then explain to them that at this point you can no longer speak to anyone
due to the fact that the B.A.R has been contacted. But For sure contact the B.A.R NOW!.

Re: 2008 Ford Super Duty F-350
 

You probably had an injector go bad and that is why your oil level was too high cause it has a weep hole that will spit diesel fuel into the crankcase. Normal oil change intervals is 16000kms or 10k in miles for the 6.4. Severe service which would include towing you would cut the mileage intervals in half. Call Ford customer relations and they should be able to resolve your concern. Was it a certified diesel tech that looked at your truck! I know that in Canada you have to be certified by Ford to work on a diesel if it has warranty on the vehicle cause I repair these trucks at a Ford dealer and it took me a bunch of training to get diesel certified by Ford. I hope you do not get screwed by the dealer that your truck is at, the 6.4 is not that bad of an engine either is the 6.0 IF they are maintained properly and not chipped. Hope this helps some

Re: 2008 Ford Super Duty F-350
 

Z28-69,

With this much at stake I think a good lawyer might be a good investment.

You are really getting messed over for no good reason.

Good Luck!
Bill

Re: 2008 Ford Super Duty F-350
 

you should check for recalls some of the 6.4s have a recall on injectors,
we have replaced 6 or 7 complete engines since the first of the year plus
3 or 4 short blocks, this should be warranty contact ford they need to
decide not the dealer

Re: 2008 Ford Super Duty F-350
 

They bought four of these trucks where I work and every single one of them went in for warranty work. They had the same issue and they had less than 2000 miles on them. One of them tried to run away when we were bringing it to the dealership, rpm went to the moon,stood on the brakes and had to key it off to stop it. That one was towed in. One other one did the same thing after it had been "fixed" by dealership, after that we just parked them. I work at a refinery and the second one did it in the middle of the process units and we can't have trucks out of control driving into units or running over people. Anyway the dealership said that it's an injection pump issue,"all four of the trucks got new injection pumps" and our trucks have this problem because we don't drive over 20 mph inside the refinery but I have heard of personal trucks doing this also. Ford was contacted to see if they would replace these with gas trucks and they said no! This was with 2000 miles or less on all four trucks! Last I heard they were going to trade them in on gas powered trucks without any Ford help. I would get it fixed if they will do it under warranty and then buy a Cummins Dodge or an older Ford 7.3 Powerstroke. I feel that Ford has a big problem with the 6.4 diesels and don't want to fess up to it. anyway good luck and I hope you get something out of them!

Re: 2008 Ford Super Duty F-350
 

Question for the guys who understand how diesels work? Ford is trying to say this is an oil related problem. How does oil affect what happened to this motor?

Re: 2008 Ford Super Duty F-350
 

First you have to tell us what they say is actually wrong with the engine.

Re: 2008 Ford Super Duty F-350
 

Truck started smoking, checked oil level was high. Was not anti freeze....it was fuel in oil. Oil level went way high. Oil ended up in the turbo's which ended up in the exhaust. Engine still runs NO codes came up, no engine lights. Just oil getting into exhaust which is causing smoke. They say it needs new motor, two new turbo's because oil got into them, and exhaust system because oil got into that. The exhaust system through Ford is $4600.00 alone.

Re: 2008 Ford Super Duty F-350
 

Sorry....They will not say whats wrong with the motor. We ask and know one gives answer. Guy here on Class Racer looked up Vin for me through his dealership and his service manager says it is already in the system as no warranty. Tried to get the Fords reps name and number and dealer says they cant give that number out. How convient!????

Re: 2008 Ford Super Duty F-350
 

Take your truck to another dealer, The one your at is trying to SCREW you.

Re: 2008 Ford Super Duty F-350
 

There should be a Ford zone office in your city.
Try contacting them and see where that goes.

I have a 2004 F350 4x4 diesel and at 81K it poped a headgasket and
when pulled apart they found cyclinder wall damage in 4 cyclinders
and the 100K warranty replaced the motor. I then went out and bought
another 100K warranty that covers more stuff.

I don't know what is going on with Ford, I have a buddy who went to
look at a F450 truck for his business and found out they no longer offer
it with a stick shift only auto trans.

Re: 2008 Ford Super Duty F-350
 

I don't see how an oil change interval could have caused the problems you are describing. I also suspect that the turbo damage was caused by diluted oil rather than the oil level.

I wonder if they are getting confused (or intentionally recycling an old standard excuse) since injector problems could be caused by oil change intervals on the 7.3L and 6.0L. Both of those engines used HEUI injectors, which use highly-pressurized engine oil inside the injectors to depress the piston. The 6.4L uses a common rail system, which uses a very high pressure pump to directly pressurize the diesel (lubricating oil has nothing to do with the injectors).

Regards,

Re: 2008 Ford Super Duty F-350
 

They have to give you an answer as to what is wrong with the engine. Look at my post above, concerning the Magnuson-Moss warranty act. Find yourself a copy and print it off. It is the current law. They also have to give you the name of the zone representative and his contact information.

You want to know the easiest way to get their attention? Call your favorite local television station, and talk to their consumer affairs reporter. The absolute last thing a car dealer wants these days is a television news crew on their lot with a pissed off customer. They can't afford bad publicity. Just having the reporter call the dealership and inquire will usually change their tune dramatically.

Re: 2008 Ford Super Duty F-350
 

The 7.3 and the 6.0 use to use high pressure oil to fire the injectors as where the 6.4 now just uses a high pressure fuel pump to inject the fuel into the cylinder. Oil change intervals were much more important on the 7.3 or 6.0 thats why the oil change interval is longer on a 6.4 because the injectors dont rely on oil no more. Does the truck run smooth otherwise? Still think it is a bad injector. You can monitor the fuel trim and pick out bad injectors with a proper scan tool, but in your case call customer relations and tell them what is going on and they should help you and they will probably tell you to take it to another dealer to get it repaired.

Re: 2008 Ford Super Duty F-350
 

Exactly!

Since they seem to want to play hard ball you need to utilize every tool in the box...there's too much at stake.

Re: 2008 Ford Super Duty F-350
 

I did some checking and your issue with "making oil" apparently is something of a common issue with the new 6.4....if caught soon enough not much engine damage will be done before it's too late....fuel dilution of the oil is causing rapid wear of the cylinder walls and bearings (lots of aluminum and iron etc....in the oil analysis....like the 6.0, Ford is doing everything they can to NOT cover this under warranty even if all service is done correctly(they have to fight International for reimbursement)....to diagnose where the fuel is leaking from this is what a Ford diesel tech says is the procedure they do at his dealership...they remove the valve covers and bring the rpm up and check the injectors and internal fuel lines for leaks...if none are found the only thing left is the high pressure fuel pump, which from what I am told requires the cab to be lifted to service.....the reason they won't tell you what the problem is,is probably because they never did these tests because of the labor involved....a flat rate tech won't make any money doing it and the service department won't get warranty reimbursement for it either....

it sounds like they tried to get you to "bite" on the engine replacement so everything would be new and they would not have you coming back every week with issues they would have to deal with, plus make a profit too....

do what Alan and the guys are telling you and also contact the State Attorney General's office and file a complaint against the dealership and Ford....the "blacklisting" of your vehicle for no warranty service won't allow another dealership to really give you any help until you start kicking some of these people in the n*ts......


D L Rambo....

Re: 2008 Ford Super Duty F-350
 

Thanks magnum and too all the other guys here that have posted some really valuable information. We have the truck back at home, and in a five mile trip home the trucks oil level went above where it should be by about 1/2 inch. Want to take to another dealer but yes they flagged it, so they are kind of tied too. I understand! We already figured out that this is not an easy motor replacement, (remove the cab) so we figure dealer/tech was not going above and beyond and if they do and Ford dont pay them for their time....I understand that too. Nobody should work for free. Dont know if it's true or not but yes I did hear Ford and International are having pissing matches. Not really our problem but guess i'm in the middle. I caught it quick enough I think that I really don't think that there is damage. I think if the injector or injectors get fixed it should be good. Am I thinking right? If oil got into the turbos for short time would that ruin them? I understand that in order for Ford to want to warranty new motor for another 100k they want everything replaced, but to me It's a waist. Just fix the injector. I believe it happened in matter of miles not days.

Re: 2008 Ford Super Duty F-350
 

this is bs. ford pays for diesel warranty work. justy because these techs are lazy is a load of crap also. get hold of ford customer service and get some satisfaction. not your fault the truck broke down.

Re: 2008 Ford Super Duty F-350
 

What I meant was that if dealer goes and does all the work and then Ford rejects the waranty. This is not the only truck locally that is going through this. There is many I am finding out....and Ford has not been covering them. So this is probably going to get ugly! I'll keep you guys informed as to the out come.

Re: 2008 Ford Super Duty F-350
 

Weather you fix your truck or not you now have no warranty... That's crazy. You have to do what the other people have said. Contact a lawyer and the state attorney. Ford should and will fix this truck You do have fuel leaking into the motor and it sounds like it is an internal leak not an injector. If fuel is coming out your exhaust I would say it is an injector. I have a 6.0.. Knock on wood I popped the head gaskets one time in 130,000 miles. Ford also took care of that. As long as you have had no programmer on the truck since new they have to cover it! You should also send out your own oil sample. There is a forum (diesel garage) on here these guys send out there oil all the time. But for yourself you need to know what is going on. You don't know what truck these scum bags got the oil from...... This forum the diesel Garage is great, there are a lot of techs that are on it and they will give you the right ways to go about these problems you have.. dieselgarage.com... These trucks are very hard and expensive to work on!

Re: 2008 Ford Super Duty F-350
 

i am ase master tech/shop foreman incharge of a fleet of school buses(international) that use the 6.4 aka max force 7 single turbo charger and we have seen the same issue with these units making oil as well,we are a international dealer and these so far have been pretty reliable ,international had supplied engines to ford fo many years the 6.0 liter was known for eger coolers failing internaly and pushing coolant into the exhaust causing white smoke ,now the new 6.4 has the new high presure comon rail pump, the pump is in the center of the engine in back that runs off the timing gears in the back of the engine ,and is under a cover that houses pump and fuel lines ,,,the ones that are making oil have had internal failures causing fuel to leak in to the crank case ,,,an oil analysis should be able to tell you if fuel is in the oil,,,(we have our own analizer thaT burns samples ) also have injectors fail with small fuel leaks ,,your ford dealer should cover this if they dont they should be taken to court ,,,not saying anything bad about the ford service dept but as we all know there are not many good techs that work at these dealers any more and the techs that do are young and fresh out of tech school and they do not have any experience and the service advisor is at the mercy of these guys ,,its easy to just say the engine is shot ,,its easier to install a drop in engine than it is to do a inchassis repair
my advice keep pressing the issue $21000.00 is alot of money like mentioned file a claim it might take time but it will be worth it gmonde