Originally Posted by Jim Caughlin (Post 628699)

OK, I'll bite. First off, I have no issue with products from Strange, over the years I have made numerous purchases from them for shocks, struts, 3rd members, axles, brakes and more. My issue specifically is their customer service specifically over the phone. This is not the first time I have got off the phone pissed off at the way I was treated by their customer service, I had the exact same experience with them last year but here is my most recent experience. I noticed that Strange was having a sale over the next few days so decided to purchase some parts for an upcoming project. Among other items I needed a set of the long stroke FWD conversion struts. I wanted to duplicate exactly what I had previously purchased from them which deviates from their normal package and, as I couldn't seem to get their online contact to work, I called instead. What I needed was to substitute the medium brake package for the heavy duty units, I needed a lighter spring than was listed and I needed the struts revalved. Initially, he told me that this couldn't be done, I told him that they had done this for me in the past and I could send him a photo to prove it. He then recalculated the price which resulted in a higher price than the list price on their website. I asked how it would cost more to put the heavy duty brake parts back on the shelf and give me a less expensive part. I figured so be it, go ahead and shut up and proceed with the order. I then asked how I proceed with the order as I was not able to get their online order form to work (it didn't work for me last year either), if nothing else give me an email address and I will outline the specifics. He said I can't have the discount unless I order it online. At this point, I'm getting pissed. First off you tell me that I apparently don't have the struts that I do have, then you want to charge me more for a less expensive part, lastly you tell me that I can't have the sale price because your website doesn't work properly.

And after all this you want to imply that I have an attitude?

Originally Posted by novassdude (Post 630880)

Just to see if I got this correct Strange was having a online sale of a prepackaged Strut set. But that is not what you needed so you wanted them to do a custom package with different brakes, spring and re-valved struts. Custom ordered over the phone But you expected the online price of the prepackaged struts. Am I missing something?