Poor Customer Service

Jim Kaekel · 10-19-2018, 12:41 PM

I recently sent a damper in to be rebuilt that had an gold anodized aluminum crank hub, however, upon return it had a black oxide finished steel one. Sadly, the sales rep at the company, that also happens to be in the transmission business, basically said I was mistaken, a polite way nowadays of calling someone a liar. I even sent my shipper info that showed the weight difference going there and back. Apparently I should have taken a photo of it on a scale and got a sworn affidavit from the FBI.

MR DERBY CITY · 10-19-2018, 12:44 PM

I would call JC, he is a racer and explain the situation.

Jim Kaekel · 10-19-2018, 12:48 PM

Quote:

Originally Posted by MR DERBY CITY

I would call JC, he is a racer and explain the situation.

I've e-mailed him of the situation.

Patric Fox · 10-25-2018, 02:59 PM

I had a similar issue years ago with the same company, over a balancer that was returned, and lost.

Jim Kaekel · 10-25-2018, 03:45 PM

I e-mailed my experience to the company owner last week and have not even got a response. Very disappointing after being a good customer for roughly 30 years who has spent thousands of dollars with them on trans parts and converters. Even my son remembers the crank hub being gold anodized aluminum....NOT black oxide finished steel.

10-19-2018, 12:41 PM	#1
Jim Kaekel VIP Member Join Date: Jul 2002 Location: Michigan Posts: 1,222 Likes: 134 Liked 498 Times in 104 Posts	Poor Customer Service I recently sent a damper in to be rebuilt that had an gold anodized aluminum crank hub, however, upon return it had a black oxide finished steel one. Sadly, the sales rep at the company, that also happens to be in the transmission business, basically said I was mistaken, a polite way nowadays of calling someone a liar. I even sent my shipper info that showed the weight difference going there and back. Apparently I should have taken a photo of it on a scale and got a sworn affidavit from the FBI. __________________ Jim Kaekel 3836 STK

10-19-2018, 12:44 PM	#2
MR DERBY CITY VIP Member Join Date: Feb 2014 Location: Derby City, USA Posts: 3,316 Likes: 855 Liked 6,587 Times in 1,281 Posts	Re: Poor Customer Service I would call JC, he is a racer and explain the situation.

10-25-2018, 02:59 PM	#4
Patric Fox Member Join Date: Jul 2007 Location: Pottstown,Pa. Posts: 121 Likes: 24 Liked 11 Times in 8 Posts	Re: Poor Customer Service I had a similar issue years ago with the same company, over a balancer that was returned, and lost.

10-25-2018, 03:45 PM	#5
Jim Kaekel VIP Member Join Date: Jul 2002 Location: Michigan Posts: 1,222 Likes: 134 Liked 498 Times in 104 Posts	Re: Poor Customer Service I e-mailed my experience to the company owner last week and have not even got a response. Very disappointing after being a good customer for roughly 30 years who has spent thousands of dollars with them on trans parts and converters. Even my son remembers the crank hub being gold anodized aluminum....NOT black oxide finished steel. __________________ Jim Kaekel 3836 STK