What's Up With Jegs?

[63corvette]

Has anyone received a contingency check from Jegs this year?
Usually they are the first to be received.
I have outstanding contingency payments from February and July.
I have sent several emails to the person listed on their contingency list with NHRA and had no response.
I have also called and left messages which have not been returned.
I even called the order line and no one answers it anymore either.
I was asked to leave a message or go to Jegs.com.
Does anyone know what is going on there?
Rick Cates
Canyon, TX

[Regan Wilson]

Originally Posted by 63corvette

Has anyone received a contingency check from Jegs this year?
Usually they are the first to be received.
I have outstanding contingency payments from February and July.
I have sent several emails to the person listed on their contingency list with NHRA and had no response.
I have also called and left messages which have not been returned.
I even called the order line and no one answers it anymore either.
I was asked to leave a message or go to Jegs.com.
Does anyone know what is going on there?
Rick Cates
Canyon, TX

I guess it's just a sign of the times Rick. I was surprised I got a check from NHRA from the Fall Nationals.

[Keith 944]

I am still waiting for Contingency checks from Jegs and Summit this was from the Epping race our first division 1 race of the year

[Lenny5160]

That is indeed very odd that they are being slow to pay.

Earlier this year I tried a couple times to cancel a part that was backordered but I found it elsewhere. I spent at least an hour on hold for Customer Service on two separate occasions. I just gave up and put the part on the shelf when it finally arrived months later.

[SGSST109E]

I ordered a tonneau hard cover from Jegs. It was delayed and never would get a straight answer. When I called I would have to wait one plus hrs before I spoke to a real person. After weeks of not getting an answer on a ship date. I called to cancel the order. I spent a total of 8 hrs on hold during this whole process. After 6 weeks it finally got it canceled. Went online and ordered it from GMC on friday. Picked it up the following tuesday at the dealer for $100 less too.

[Superstreet29]

The ONLY contingency check I’ve received from my Gators win has been Don at Crew Chief Pro. Usually it goes much quicker than this

[7110]

Haven't bought from Jeg's in a long time, mainly because they are rarely the best price I can get elsewhere. But I can confirm similar observations as you mentioned about Summit. They are still shipping somewhat normally, but I waited on hold for almost an hour recently in the late afternoon/early evening Ohio time and never got a human being and gave up. That never used to happen - even in the middle of the night you got someone quickly.

My guess is, behind the scenes at both places is ugly - a lot less staff, and those in sales and support left are stretched thin and working remotely.

[Robin Lawrence]

Just to be clear, I work for Holley. Industry wide orders are way up. We are in a similar situation with phone calls.

We have 55 seats on the phone lines and have about 45 people. Recruiting, training and turning them loose takes time.
Because of Covid sales are through the roof. We as well as our resellers are having a banner year. Everyone is working on projects that had been collecting dust for years. People are sitting at home and catching up on projects.

We have added phone techs to work from home and longer extended hours. We added a second shift in shipping. We are doing the best under the circumstances. I suspect that every other performance company is going through the same.

We are shipping more that we are getting in orders now. Back orders are getting filled as fast as we can.

Robin

[MacNicol Racing]

I received a checked from them 2-3 weeks after the Orlando divisional. Still waiting on the one from the SGMP divisional that was 2 weeks later and Rockingham. They sent out the bonus awards from the Allstars race right away.

We've been calling and sending emails to Shirly Carter (ext 1178) in accounting and rarely does she respond or call back. On Friday we tried calling and got no answer and we asked to speak with her supervisor and the person we were talking to said to try Shirly again and ironically she answered. She said that she has all the paperwork from NHRA for all the events and ALL checks would be mailed out on Nov 27th or Dec 2nd.

[63corvette]

Originally Posted by MacNicol Racing

I received a checked from them 2-3 weeks after the Orlando divisional. Still waiting on the one from the SGMP divisional that was 2 weeks later and Rockingham. They sent out the bonus awards from the Allstars race right away.

We've been calling and sending emails to Shirly Carter (ext 1178) in accounting and rarely does she respond or call back. On Friday we tried calling and got no answer and we asked to speak with her supervisor and the person we were talking to said to try Shirly again and ironically she answered. She said that she has all the paperwork from NHRA for all the events and ALL checks would be mailed out on Nov 27th or Dec 2nd.

That is good news for me.
Shirley is the one I sent numerous emails to and left messages for and never heard anything from dating beginning back in May and until the end of Sept.
I guess time will tell.
Rick Cates
Canyon, TX