Aluminum Trailer Co. (A.T.C.) Service

sc1153 · 04-01-2012, 12:33 PM

I would just like to put out a good review of business in todays tough economic time. In the times of everyone trying to make money and cut corners wherever possible, I would like to let you in on a little SECRET! Not everyone is cutting corners and jacking up prices. I recently had a completely HEADACHE FREE experience with the company known as A.T.C. based out of Nappanee, In. They fixed some damage that was caused to my trailer, and performed some Warrantee work that was flawless...the price that I was first quoted was actually HIGHER than the end bill (go figure that one out). The people that I dealt with were the most friendly, helping, and caring people that you could hope to find. (Tom Vanderputten, Melody Hickock, and Geno Price) They treated me like I owned the company, Gave me an entire walk through of the facility, from performing high quality repair on my trailer UNDER budget, arranging airport transport, washed off my truck, to giving me spare keys, they hit the mark SPOT ON! The hardest part was driving out there!

They also do repair other manufacturers trailers, so If you are tired of getting screwed over by greedy business people, and need work performed on ANY make trailer, I would reach out and contact A.T.C. and see the AWESOME experience that awaits you.

Want to know more about my experience, feel free to call or email me, I would be happy to tell you all about it.

Mickey Whaley · 04-01-2012, 12:43 PM

moonshine cause the trailer problems

CBS · 04-01-2012, 01:55 PM

Fire damage.....

mr305 · 04-02-2012, 07:58 AM

Your exactly right, I had my fathers (after he had passed) optima worked on and they treated me great. My aunt had ripped a hole in the side and A.T.C was great to work with. There quote ended up being higher than what the actual bill was, and Tom was a heck of a guy to deal with. If you need any trailer repairs done A.T.C. is a great company to work with.
Aaron Disinger
gt/ha 327y

68camaroSS · 05-24-2012, 11:22 AM

If any of you guys have a good contact at A.T.C. Trailers let me know. I just bought a 2009 used unit from a A.T.C. dealer, not quite 3 years old, and found some issues with it. (I know my fault, I bought sight unseen.) For examples, the coin rubber flooring has pulled away from the floor, it needs to be taken up and reglued, (the dealer tells me that is common with these trailers) and also both rear door latches have worn down into the metal and also has broken tabs that go up against the trailer door. I called A.T.C. and they told me they have a 3 year warrenty, but it only applies to the original owner so I am out of luck. These are basic quality issues that a company should stand behind, and not look for an out, I am not very happy about paying out of pocket to gets these fixed. I am not very happy with the quality of this trailer so far.

Dave Ribeiro · 05-24-2012, 03:12 PM

68camaroSS,

I would talk to Tom Vanderputten only ?? He's away till next wed..
He & Trent are the only guys to deal with .. I agree with Chris & the others on Service & Quality, they are the Best ... Just talk to the right people , they are very easy to work with ...
Good Luck & keep us informed .....

68camaroSS · 06-20-2012, 05:09 PM

I would like to thank all those who responded and encouraged me to talk to Tom at ATC to help resolve my situation. In the end, I am happy to report a favorable outcome. Tom got me back in touch with the dealer and we were able to work to a favorable resolution at that level, then Tom also helped me on a couple of other items with the trailer that I had a concern about. It was good to be able to deal with people that have integrity, and put forth a great effort to make things right with the customer. Special Thanks to Tom and Dan.

04-01-2012, 12:33 PM	#1
sc1153 Member Join Date: Jun 2005 Location: Parlin, NJ Posts: 420 Likes: 0 Liked 0 Times in 0 Posts	Aluminum Trailer Co. (A.T.C.) Service I would just like to put out a good review of business in todays tough economic time. In the times of everyone trying to make money and cut corners wherever possible, I would like to let you in on a little SECRET! Not everyone is cutting corners and jacking up prices. I recently had a completely HEADACHE FREE experience with the company known as A.T.C. based out of Nappanee, In. They fixed some damage that was caused to my trailer, and performed some Warrantee work that was flawless...the price that I was first quoted was actually HIGHER than the end bill (go figure that one out). The people that I dealt with were the most friendly, helping, and caring people that you could hope to find. (Tom Vanderputten, Melody Hickock, and Geno Price) They treated me like I owned the company, Gave me an entire walk through of the facility, from performing high quality repair on my trailer UNDER budget, arranging airport transport, washed off my truck, to giving me spare keys, they hit the mark SPOT ON! The hardest part was driving out there! They also do repair other manufacturers trailers, so If you are tired of getting screwed over by greedy business people, and need work performed on ANY make trailer, I would reach out and contact A.T.C. and see the AWESOME experience that awaits you. Want to know more about my experience, feel free to call or email me, I would be happy to tell you all about it. __________________ Chris DePascale S/ST 1531 & S/C 1153....Addicted Racing Jad153@aol.com

04-01-2012, 12:43 PM	#2
Mickey Whaley VIP Member Join Date: Dec 2006 Posts: 1,220 Likes: 0 Liked 1 Time in 1 Post	Re: Aluminum Trailer Co. (A.T.C.) Service moonshine cause the trailer problems

04-01-2012, 01:55 PM	#3
CBS VIP Member Join Date: Oct 2002 Location: Commerce, Mi Posts: 1,387 Likes: 1 Liked 4 Times in 2 Posts	Re: Aluminum Trailer Co. (A.T.C.) Service Fire damage.....

04-02-2012, 07:58 AM	#4
mr305 Member Join Date: May 2007 Location: Monticello Posts: 159 Likes: 0 Liked 2 Times in 1 Post	Re: Aluminum Trailer Co. (A.T.C.) Service Your exactly right, I had my fathers (after he had passed) optima worked on and they treated me great. My aunt had ripped a hole in the side and A.T.C was great to work with. There quote ended up being higher than what the actual bill was, and Tom was a heck of a guy to deal with. If you need any trailer repairs done A.T.C. is a great company to work with. Aaron Disinger gt/ha 327y

05-24-2012, 11:22 AM	#5
68camaroSS Junior Member Join Date: Aug 2008 Location: columbia TN Posts: 88 Likes: 0 Liked 0 Times in 0 Posts	Re: Aluminum Trailer Co. (A.T.C.) Service If any of you guys have a good contact at A.T.C. Trailers let me know. I just bought a 2009 used unit from a A.T.C. dealer, not quite 3 years old, and found some issues with it. (I know my fault, I bought sight unseen.) For examples, the coin rubber flooring has pulled away from the floor, it needs to be taken up and reglued, (the dealer tells me that is common with these trailers) and also both rear door latches have worn down into the metal and also has broken tabs that go up against the trailer door. I called A.T.C. and they told me they have a 3 year warrenty, but it only applies to the original owner so I am out of luck. These are basic quality issues that a company should stand behind, and not look for an out, I am not very happy about paying out of pocket to gets these fixed. I am not very happy with the quality of this trailer so far.

05-24-2012, 03:12 PM	#6
Dave Ribeiro VIP Member Join Date: Sep 2002 Location: Williamsburg, Va.---USA Posts: 1,827 Likes: 1,612 Liked 56 Times in 27 Posts	Re: Aluminum Trailer Co. (A.T.C.) Service 68camaroSS, I would talk to Tom Vanderputten only ?? He's away till next wed.. He & Trent are the only guys to deal with .. I agree with Chris & the others on Service & Quality, they are the Best ... Just talk to the right people , they are very easy to work with ... Good Luck & keep us informed ..... __________________ Dave Ribeiro 1033 STK

06-20-2012, 05:09 PM	#7
68camaroSS Junior Member Join Date: Aug 2008 Location: columbia TN Posts: 88 Likes: 0 Liked 0 Times in 0 Posts	Re: Aluminum Trailer Co. (A.T.C.) Service I would like to thank all those who responded and encouraged me to talk to Tom at ATC to help resolve my situation. In the end, I am happy to report a favorable outcome. Tom got me back in touch with the dealer and we were able to work to a favorable resolution at that level, then Tom also helped me on a couple of other items with the trailer that I had a concern about. It was good to be able to deal with people that have integrity, and put forth a great effort to make things right with the customer. Special Thanks to Tom and Dan.