Fedex Caution

[SSGN]

FEDEX shipping Warning

Recently I purchased a part for my car from a well respected vendor. They shipped it Fedex. I received a notice my part was delivered and it had a picture of it on my porch. I got home and no part. I called Fedex and they said I had to contact the shipper to start a claim. I did and the vendor was on it immediately. A few days go by and I get another message from Fedex that said it was delivered at 11.27 AM on the specified day. My wife was home that morning and the door bell never rang as my 100 LB Rotti always lets us know.
I called the local police and started a incident report. The officer said just because it was left on your porch that it didn?t mean it was delivered. It appears that someone way up at Fedex has been watching the Amazon crowd and figured if they don?t ring the door bell and get a signature it saves them many minutes a day multiplied by thousands of deliveries. Neither the Shipper nor myself was asked if we wanted a signature upon delivery.
I have called many times to plead my case with Fedex and have had nothing but run a around and handed over to multiple operators that honestly just didn?t care. I asked why it wasn?t insured because I always get insurance and was told a signature was not requested at time of delivery so no insurance was available The service I received was just terrible .
In the future I will ship post office where it will go in my mail box or left at a store for pick up. Fedex doesn?t care or want my business and the way I was treated made this clear.

[SStockDart]

I order frequently from Amazon and other online stores. We live in the country with a distance between neighbors. One way in and out. This past week I ordered a one wire alternator for grandsons old F100 rebuild. Amazon send a confirmation and instructions to use a "code number" when delivery way made. I did that without any problems, but this is something new...never done before and no one out here has had any problem with deliveries (we just bury any porch bandit we catch....joke)
So much business has gone to home delivery, I suspect we will be seeing more changes.

[Terry Cain]

I ordered a part and signature was required. It took me 5 days to get it delivered to a FED X drop off instead of my house because no one would be home. Those 5 days I kept getting a notice that they tried to deliver and this was final a temp. It was a BIG CLUSTER F.

[L.Fite]

They left a set of Edelbrock aluminum heads at the end of the driveway once...
Shipped in the bright red box with "Edelbrock Aluminum Heads" plastered on the sides for anyone to see...
Lucky the local junk vender didn't find them before I got home from work...
Would have ended up at the local recycler in exchange for two-dollar bills...

And post office is no better...
Neighbor called me one sunday morning asking if I left something on the trunk of the car...
Walked outside and sure enough, there was a package sitting on the trunk...

[MR DERBY CITY]

Kevin, I feel your pain..it is AMAZING that packages have been left on porches for years before the advent of Porch Pirates. In the future it might be a good idea to have the packages sent to a business address ..much safer ..

[Alan Roehrich]

Amazon is often bad about failure to follow instructions. But at least they're decent about replacing stuff when it is stolen. Had it happen twice.



Local law enforcement is often hit or miss.

[SSGN]

I will be honest I think someone walked by and took it. Now it is possible that the Fedex driver lost a parcel and instead of facing a reprimand took a pic of another parcel on my porch to get out of a jam. The police officer said cameras are pretty much useless after Covid. Everyone on every theft was wearing a hoodie and mask.

Fedex was not interested in my story, helping or even compassion for me as a customer. Most were even hard to understand. I felt the parcel should have been insured. The police officer said ?just because they left it on your porch does not mean it was delivered to you?. Either way I am out $165. Moving forward I will ship the post office route. It is slower but it does go into my mail box. Just sharing my experience. The police officer also said this is becoming more frequent so keep your heads up.

[Jrh5220]

Originally Posted by SSGN

I will be honest I think someone walked by and took it. Now it is possible that the Fedex driver lost a parcel and instead of facing a reprimand took a pic of another parcel on my porch to get out of a jam. The police officer said cameras are pretty much useless after Covid. Everyone on every theft was wearing a hoodie and mask.

Fedex was not interested in my story, helping or even compassion for me as a customer. Most were even hard to understand. I felt the parcel should have been insured. The police officer said ?just because they left it on your porch does not mean it was delivered to you?. Either way I am out $165. Moving forward I will ship the post office route. It is slower but it does go into my mail box. Just sharing my experience. The police officer also said this is becoming more frequent so keep your heads up.

UPS is no better had a ring and pinion delivered 2 houses down, they gave me the run around for a week. I happened to go down the street. Saw them sitting buy his door.