MSD Power Grid & Summit Racing

Jeff Lee · 10-10-2013, 06:02 PM

I just got off the phone with the shop. The MSD Power Grid ignition and controller I ordered has a defective female connector; solder closed two of the pins together and obviously that is not good. I called MSD tech line and said "I need this fixed yesterday as the engine is sitting on a dyno and costing me time and money". Mr. MSD Tech wanted to know what he was supposed to do about it! I reiterated his problem was now my problem and I expect them to ship me a defect free product immediately. He said they were back ordered 3-4 weeks! He suggested I call Summit as that's where I bought it last week.

I called Summit. No if's, ands or butts, they said they would overnight me a new p/n 7720 today and I'd have it tomorrow. They said UPS would pick up the defective part a few days later. Now that's customer service!

Oh, the ICE Ignition I bought new in 2009? It failed to provide a spark and after talking it through with the owner in Australia; confirming wiring was correct and we tried another coil, it's on it's way back to Australia for further evaluation. That's $1500 down the drain as I now have an MSD Grid. I need the ignition now, not a few weeks from now.

10-10-2013, 06:02 PM	#1
Jeff Lee VIP Member Join Date: Jul 2007 Location: Anthem, Arizona Posts: 2,766 Likes: 0 Liked 3 Times in 3 Posts	MSD Power Grid & Summit Racing I just got off the phone with the shop. The MSD Power Grid ignition and controller I ordered has a defective female connector; solder closed two of the pins together and obviously that is not good. I called MSD tech line and said "I need this fixed yesterday as the engine is sitting on a dyno and costing me time and money". Mr. MSD Tech wanted to know what he was supposed to do about it! I reiterated his problem was now my problem and I expect them to ship me a defect free product immediately. He said they were back ordered 3-4 weeks! He suggested I call Summit as that's where I bought it last week. I called Summit. No if's, ands or butts, they said they would overnight me a new p/n 7720 today and I'd have it tomorrow. They said UPS would pick up the defective part a few days later. Now that's customer service! Oh, the ICE Ignition I bought new in 2009? It failed to provide a spark and after talking it through with the owner in Australia; confirming wiring was correct and we tried another coil, it's on it's way back to Australia for further evaluation. That's $1500 down the drain as I now have an MSD Grid. I need the ignition now, not a few weeks from now. __________________ Jeff Lee 7494 D/S '70 AMX Last edited by Jeff Lee; 10-10-2013 at 08:59 PM.