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#1 |
VIP Member
Join Date: Jul 2007
Location: Anthem, Arizona
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I just got off the phone with the shop. The MSD Power Grid ignition and controller I ordered has a defective female connector; solder closed two of the pins together and obviously that is not good. I called MSD tech line and said "I need this fixed yesterday as the engine is sitting on a dyno and costing me time and money". Mr. MSD Tech wanted to know what he was supposed to do about it! I reiterated his problem was now my problem and I expect them to ship me a defect free product immediately. He said they were back ordered 3-4 weeks! He suggested I call Summit as that's where I bought it last week.
I called Summit. No if's, ands or butts, they said they would overnight me a new p/n 7720 today and I'd have it tomorrow. They said UPS would pick up the defective part a few days later. Now that's customer service! Oh, the ICE Ignition I bought new in 2009? It failed to provide a spark and after talking it through with the owner in Australia; confirming wiring was correct and we tried another coil, it's on it's way back to Australia for further evaluation. That's $1500 down the drain as I now have an MSD Grid. I need the ignition now, not a few weeks from now.
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Jeff Lee 7494 D/S '70 AMX Last edited by Jeff Lee; 10-10-2013 at 08:59 PM. |
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#2 |
Junior Member
Join Date: May 2011
Posts: 34
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Jeff, you are not going to like what I experienced with the Grid. Apparantly, there is a software/firmware update that has to be installed. Depending on the serial number, it may have to be sent back to MSD for update.
I have tried for several months to get mine to work properly. I just found out about the update. I put the 7AL-2 back on. Its works perfectly and my starting problems disappeared. |
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#3 |
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Join Date: Jul 2007
Location: Anthem, Arizona
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Oh great! I read in the instructions that the software was available online. Is that correct?
After receiving the two units (and paying for overnight shipping), I read the instructions and found if I wanted individual cylinder timing (I do), then I needed the p/n 7555 fiber-optic inductive pickup; another $86 and another overnight shipping on the debit card. Would have been nice if that was mentioned when I bought the Grid. Thanks for the heads up, at least I know if there's a problem I'll no where to look. And yea, I've got a 7AL-2 as a final backup.
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Jeff Lee 7494 D/S '70 AMX |
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#4 |
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Join Date: Jun 2007
Location: Northern New Jersey suburbs
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I have a Grid controller with a 7AL3. It worked fine last year when I first installed it...
Over the winter somehow I developed a communication issue with it and my laptop. I downloaded the newer version of the software from MSD's site.....and immediately had more problems trying to make changes. I had a box that fell in the serial number range that would have to be sent in for updating. On my own I figured out that the older version of their software worked with my box.....I got MSD to send me that older version and it again worked fine.... I let one of their Techs talk me into sending it in for updating....It took less than 1 week...there was no charge and they paid for the shipping back to me within 2 or 3 days..... My updated box works fine and I have no problems with it.....
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Rich Biebel S/C 1479 Stock 147R |
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#5 |
Member
Join Date: Sep 2006
Location: Genoa, Illinois
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It amazes me how many issues MSD ignitions (boxes) have had over the years, and they are still #1 :-/
If I sold a product with this many issues, and pissed this many customers off, I would be out of business in a New York minute....MSD needs to do seminars on their success... |
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#6 |
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Join Date: Jul 2002
Location: Michigan
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True, MSD has had issues with a couple of their boxes, but they've also got a lot more units out there than anyone else. I've personally had two Digital-7 Plus #7520 units (which they recently discontinued) fail over the last 5-7 years. Previously, I had a 6T unit in my car that worked flawlessly for nearly 20 years. Look at how reliable the 7AL-2 has been. When my Digital-7 Plus quits, I'll probably go with a 7AL-3.
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Jim Kaekel 3836 STK |
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