MSD tech support. This is funny!

Mike Graham · 03-10-2017, 06:15 PM

Had a problem with the box in my wife's car last weekend. Car slowed .6 and 10mph.
After troubleshooting I determined it was the ignition. Replaced said ignition and magically .6 and 10 mph is back. We run the rest of the race. I finally get around to calling MSD for a RMA for repair.
The conversation goes like this.
Me: I would like to return a 7530t for repair.
Tech: (before I can describe the problem)
Does it start the car?
Me: Yes
Tech: There is nothing wrong with the box.
After a rather excited exchange he agrees that just starting the car sets the bar pretty low.

Rich Biebel · 03-10-2017, 07:37 PM

My experiences with getting any box repaired at MSD is totally negative.

The last time was a
7al2 box....No help whatsoever....a waste of time and money sending it to them. Nothing wrong with it they say...

Swapped it in and out 2 times with another box both before and after sending it to them.....

Same results every swap.....box does not work right, engine missing badly going down the track....replacement works fine...no other changes...

Newer Digital box....I would not waste my time or money sending it to them and my experience with modern hi tech electronic board equipped machines says throw it out and buy a new one...unfortunately......

340Cuda · 03-11-2017, 11:10 AM

Don't be surprised if they don't find anything wrong.

When MSD had a trailer on Drag Week two different years my son took them a box that missed a little in high gear. They would run all the tests in the trailer and I swear you could have welded with the spark that thing would produce. The car would still miss until another MSD box was installed.

Last two years he has run Coil Near Plug. Other than an MSD crank trigger bracket no MSD parts or MSD failures which as been common in the past (coil one year, all the smoke came out of a box another).

Bill

SST159 · 03-12-2017, 09:59 AM

Kind of surprised no one chimed in and suggested TechWest Racing.
Fixed, and updated my 7AL-2 last year.
Quick turn around and reasonable prices.

ken robinson · 03-12-2017, 01:34 PM

Tech west really .....He's had my box and money for a year now ....Just buy a new box ...

Ed Wright · 03-12-2017, 04:48 PM

I keep spares in the trailer. I learned the hard way. If you have a good one on the car, buy. New one. Try the new one to make certain it is good, put either that new one, or your old good one in the trailer for a spare. Same with your ignition coils and crank trigger. Always have a know good one in the trailer.

Angelo DiTocco · 03-12-2017, 08:31 PM

Quote:

Originally Posted by Ed Wright

I keep spares in the trailer. I learned the hard way. If you have a good one on the car, buy. New one. Try the new one to make certain it is good, put either that new one, or your old good one in the trailer for a spare. Same with your ignition coils and crank trigger. Always have a know good one in the trailer.

Great advice (I do the same thing)

SST159 · 03-12-2017, 10:17 PM

Ken,
Thanks for the heads up.
Did not realize they are having issues.
I must have gotten lucky.

mopacltd · 03-13-2017, 10:47 AM

JD was released(resigned) after over twenty years when new ownership took over. Service has gone bad to worst since.

GallopinGhost · 03-14-2017, 09:27 PM

Who makes a comparable ignition box with good service ?

03-10-2017, 06:15 PM	#1
Mike Graham Member Join Date: Jul 2002 Posts: 410 Likes: 1 Liked 341 Times in 67 Posts	MSD tech support. This is funny! Had a problem with the box in my wife's car last weekend. Car slowed .6 and 10mph. After troubleshooting I determined it was the ignition. Replaced said ignition and magically .6 and 10 mph is back. We run the rest of the race. I finally get around to calling MSD for a RMA for repair. The conversation goes like this. Me: I would like to return a 7530t for repair. Tech: (before I can describe the problem) Does it start the car? Me: Yes Tech: There is nothing wrong with the box. After a rather excited exchange he agrees that just starting the car sets the bar pretty low.

03-10-2017, 07:37 PM	#2
Rich Biebel VIP Member Join Date: Jun 2007 Location: Northern New Jersey suburbs Posts: 2,314 Likes: 25 Liked 544 Times in 213 Posts	Re: MSD tech support. This is funny! My experiences with getting any box repaired at MSD is totally negative. The last time was a 7al2 box....No help whatsoever....a waste of time and money sending it to them. Nothing wrong with it they say... Swapped it in and out 2 times with another box both before and after sending it to them..... Same results every swap.....box does not work right, engine missing badly going down the track....replacement works fine...no other changes... Newer Digital box....I would not waste my time or money sending it to them and my experience with modern hi tech electronic board equipped machines says throw it out and buy a new one...unfortunately...... __________________ Rich Biebel S/C 1479 Stock 147R

03-11-2017, 11:10 AM	#3
340Cuda VIP Member Join Date: Apr 2003 Location: Tulsa, Oklahoma Posts: 1,669 Likes: 3,855 Liked 800 Times in 337 Posts	Re: MSD tech support. This is funny! Don't be surprised if they don't find anything wrong. When MSD had a trailer on Drag Week two different years my son took them a box that missed a little in high gear. They would run all the tests in the trailer and I swear you could have welded with the spark that thing would produce. The car would still miss until another MSD box was installed. Last two years he has run Coil Near Plug. Other than an MSD crank trigger bracket no MSD parts or MSD failures which as been common in the past (coil one year, all the smoke came out of a box another). Bill

03-12-2017, 09:59 AM	#4
SST159 Member Join Date: Jul 2005 Posts: 315 Likes: 5 Liked 20 Times in 16 Posts	Re: MSD tech support. This is funny! Kind of surprised no one chimed in and suggested TechWest Racing. Fixed, and updated my 7AL-2 last year. Quick turn around and reasonable prices. __________________ Drew Wonderly SST 159

03-12-2017, 01:34 PM	#5
ken robinson Member Join Date: Dec 2001 Location: tomsriver nj Posts: 478 Likes: 74 Liked 213 Times in 85 Posts	Re: MSD tech support. This is funny! Tech west really .....He's had my box and money for a year now ....Just buy a new box ...

03-12-2017, 04:48 PM	#6
Ed Wright Veteran Member Join Date: Mar 2005 Location: Sand Springs, OK Posts: 8,132 Likes: 896 Liked 390 Times in 170 Posts	Re: MSD tech support. This is funny! I keep spares in the trailer. I learned the hard way. If you have a good one on the car, buy. New one. Try the new one to make certain it is good, put either that new one, or your old good one in the trailer for a spare. Same with your ignition coils and crank trigger. Always have a know good one in the trailer. __________________ Ed Wright 4156 SS/JA

03-12-2017, 10:17 PM	#8
SST159 Member Join Date: Jul 2005 Posts: 315 Likes: 5 Liked 20 Times in 16 Posts	Re: MSD tech support. This is funny! Ken, Thanks for the heads up. Did not realize they are having issues. I must have gotten lucky. __________________ Drew Wonderly SST 159

03-13-2017, 10:47 AM	#9
mopacltd Member Join Date: Aug 2009 Location: yarnell,az Posts: 312 Likes: 412 Liked 124 Times in 44 Posts	Re: MSD tech support. This is funny! JD was released(resigned) after over twenty years when new ownership took over. Service has gone bad to worst since.

03-14-2017, 09:27 PM	#10
GallopinGhost Member Join Date: Jun 2010 Location: VA Posts: 230 Likes: 23 Liked 21 Times in 13 Posts	Re: MSD tech support. This is funny! Who makes a comparable ignition box with good service ? __________________ Brian Carpenter Stock 1358