[CycloneFE]

Gary,

I find their inconsistancy interesting as I liked the company. While my agent was the best, he could not help me on this particular issue as he had done on others. As I mentioned before he retired and I got a worse agent which caused me to switch.
My brother now works for State Farm Corperate and I have learned that they had tried to get away from the "agent" mentality to compete with the on-line fad of ins. We think that the agents had "lost" some control in the way the individual claim was handled, but things might be swinging back. I have now shopped another agent in case my current one "slips" and I will return to State Farm.