Quote:
Originally Posted by BillyCarroll
Thank you for the kind words, Keith. I greatly appreciate it along with your support. I try to help anyway I can. That being said, Terry has a point that needs to be addressed. I have the luxury of walking to the key guys in any department for help. Unfortunately, guys calling in might get a guy that is answering a question correctly (not breaking up a kit), but not tenured enough to know that there might be a work around, in this case the individual part number (stud and poly lock) to get the customer what he is looking for.
Regardless, we can do better. I will bring this example and scenario to the tech line manager so that it can be discussed and hopefully prevent it from happening in the future.
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Well, I might as well throw another one at you then Billy, I tried ordering a custom cam for my stocker and was told Comp no longer sells internationally (Canada) I got the one I wanted (comp) but it was from someone living in the US.
Any chance this was a mistake and can be rectified or is this in stone?
Thanks