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Originally Posted by Adam Strang
Well ,if you`ve worked for two different dealerships then you`d know that warranty programs change all the time,every year is different.They`re no more vague than any other manufacturer,thats the warranty they offered in `02 .No one insinuated that you have to go back to the dealership for all of your work,you could do it all yourself in your yard as long as you have the receipts to prove what you have done.
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The one person they don`t help is someone who has shown no loyalty to the dealership and have clearly shown that they haven`t taken care of the vehicle.
And remember another thing,when something is under warranty or recalled the person that is really taking the hit is the tech.Labor times are cut back big time under warranty.Maybe that`s contributing to the recession also.
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The `07 warranty program is a lifetime powertrain warranty.
Sounds like you have the skills to fix it yourself so put a converter in it. If you say the converter failed then the rest of the trans is probably okay.
If it`s such a piece of **** why did you buy two!?!? |
Adam, I fully understand how warranty programs change from year to year. I also learned years ago how a small customer has potential to become a big one. My argument here encompasses the "intra year" warranty changes Chrysler instituted during the 2002 model year. Another issue is I'm a "Ford person" who happens to own a Chrysler product, and have been accustomed to Ford's, although dated, very clear 1/10 bumper to bumper and 5/50 powertrain warranty programs.
I've owned other vehicles over the years, new and used, with very clear and reputable warranty programs & extended packages, etc. that carried over to new owners. The first Caravan I owned, purchased new BTW, developed electrical issues caused by a dealer installed security system. Next the A/C at 47k miles (evaporator). Then the valvetrain (lifters and cam) at 65k miles, which was the final straw. Although Chrysler shouldn't be responsible for the first problem, shouldn't they be held accountable for it's dealerships? Aren't they the representitive who interface between the factory and customer?
As far as doing the work myself, even the mechanic I deal with is smart enough to "farm out" transmission tasks knowing what kind of pitfalls there are with new EC trans. I've always hated automatics, and haven't gotten any easier over the years, not to mention I don't have the luxury of learning at this point.
To answer the POS issue, after unloading the first, I vowed never to buy another. However I purchased the 2002 against my better judgement after being talked into it by a family friend who happens to be the broker, as well as a 2002 Caravan owner. I am a real fool for giving Chrysler a second chance, when I should have gone with a Toyota or Honda. In all fairness, that choice is based on market trends which we all know, continue to show a decline with America's "big 3" in service and quality, while Jap brands continue to improve.
One thing is perfectly clear ..I'm paying for it and Chrysler isn't. They've elected to use their warranty language to their advantage. Saves them money right now, but cost them a customer in the long run. End of story.