Quote:
Originally Posted by Signman
Looking back at records:
Purchased in 2003
Have charges in 2004 & 2005 & 2011
Just paid $250 a few months ago.
So was I a customer? It was sent back when readings began to not look right or there was a real problem.
You've had it back 4 times where does that stand with you averages?
If it was sent back to you every year what would be different?
I'm not dissatisfied with the weather station it has served me well.
Every time it went back I was charged a fair price except for the last time.
I am dissatisfied with your company policy and how you are handling this.
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Frank,
You are free to be dissatisfied with our company policy and I am sorry you can not understand why we charge more to fix your older system.
As a business owner it is upsetting that we produced a product that has lasted for 13 years, is still working, and tried to give good support to that product for 13 years. And now we are receiving negative feedback and losing a customer.
I guess it would be better for us to tell you we no longer service your model and you are S.O.L., then again you might complain about being S.O.L.....?
But I do NOT understand why you made a negative comment about me personally?